Sales Customer Service

Natalie E. Poulos

***** ******* ***** ***** ******, TX . Education Bachelor of the Arts, English Writing and Rhetoric. St. Edwards University. Austin, TX. 2011.

Highlighted Course Work

Legal Writing

Ethical Analysis

Advertising and Public Relations

Experience Marketing Intern. Kaplan. Austin, TX. April 2010-May 2011.

Promoted Kaplan’s various products and services while meeting client’s specific needs. Met Kaplan’s specific sales and data collection goals. Attended professional events to promote Kaplan’s test preparation materials and market Kaplan to Professional Level schools and businesses. Performed complex administrative functions.

Freshman Studies Intern. The St. Edwards University Freshman Studies Program, Fall 2009.

Worked with the St. Edwards faculty to help with grading and presentations.

Kaplan Student Advisor (KSA). Austin, TX. April 2010-July 2011.

Performed front desk operations including, but not limited to: answered multi-line phones, greeted students and customers, conveyed messages in a timely and professional manner, assisted with service requests, and work order functioning.

Office Assistant. Office of Career Planning and Experimental Learning. St. Edwards University. Summer 2008, 2010.

Sales Lead and Key Holder. Vicio, Inc. October 2011-February 2012.

Provided excellent customer service, which drove sales and store profitability. Cleaned the store and organized store merchandise daily. Used Quick Books Point of Sale 10.0 Pro for all sales transactions, cash, and credit card handling. Helped merchandise the store by designing mannequin display, which included themed displays for the season and all accessory displays.

Sales Associate. Justice Clothing for Girls. Summer 2009, April 2011-Oct. 2012.

Stock Associate. Pottery Barn Kids. Fall 2011-February 2012.

Editor. Arête. St. Edwards University. Fall 2009-May 2011.

Edited students best academic papers for a chance to be selected for a $500 scholarship opportunity and a chance at publication.

Honors Dean’s List. Fall 2007, Fall 2008, Spring 2009, Fall 2010

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