Customer Service Manager

Incheol Jung

**** * ****** *** **#****, Las Vegas, NV 89146 702-***-**** ******@****.******.***

OBJECTIVE

To obtain an OPT in the hospitality industry, to enrich current knowledge and skills, and to utilize my experience in customer service

EDUCATION

University of Nevada, Las Vegas Las Vegas, Nevada

Bachelor of Science in Hotel Administration May 2012

RELEVANT COURSE WORK

Information Security

Fluent in Korean, English

National Restaurant Association: Servsafe Certification

HOSPITALITY EXPERIENCE

Server, KATHEA EVENTS May.2011

UNLV Las Vegas, NV

• Introduced and explained Korean American Hospitality& Tourism Educators Association

• Assisted in event planning including inviting guests, booking reservations and developing seating plans

Food Server

Teriyaki & Korean BBQ Restaurant June-2011- May 2012

• Waiting tables, kitchen prep, handling cash register. Las Vegas, NV

• Maintained cleanliness of restaurant

Employee, Ice Cream shop Oct-Dec 2010

Ice Pan, Harrah’s Hotel Las Vegas, NV

• Cashiered with two cashiergisters at once in order to maximize customer flow

• Maintained a positive dining experience

Intern, Concierge May-Aug.2010

JW Marriott Seoul Hotel Seoul, Korea

• Handed problems and complaints from customers

• Assisted guests as by taking and delivering messages, and making reservations for tours

Cashier, Clothes shop Jan-2007- Dec 2009

90210 Wholesale Los Angeles, CA

• Sold clothing and general merchandise clothes

• Assistant Manager to train new employees and build a relationship of trust with guest

Room Service Dept. Manager Jun.2003- Jun. 2004

Daina Motel Seoul, Korea

• Responsibilities included customer service, check in/out

• Supervised room operations, Maintained High-level service of company

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