Customer Service Administrative Assistant

Aisha M. Johnson

**** *. *** ******* ****

Apartment 1B

Mt. Prospect, IL 60056

Phone: 847-***-****

Email: **********@***.***

OBJECTIVE: To obtain a support role sharing my experience. I will bring an enthusiastic professional attitude. I enjoy being part of a customer focused environment. I am committed to providing professional, organized analytical thinking as a dedicated dependable employee producing quality work.

RELEVANT COURSEWORK

Residential Blueprint and Plan Reading Northern Illinois University March, 2004

OSHA 10-Hour Course Lennar Family of Builders/Risk Management January, 2004

Excel Tips, Techniques & Shortcuts Rockhurst University February, 2005

Skin Care and Spa Institute Skokie, IL Esthetics Program 10/08-04/09

WORK EXPERIENCE

4/2010-6/2010 Paradise Mist Spa Gurnee, IL

Esthetician Specialist

• Responsible for providing facials, waxing and body treatments in a safe environment to guests and provide courteous service to enhance the guest’s enjoyment of the spa experience.

• Build and retain client base

• Room set-up and clean-up

• Participate in training and monthly staff meetings

2006-2008 CBI Fulfillment Lincolnshire, IL

Customer Service

• Duties include: Office support, customer service, Data entry, managed executive level accounts for Hewitt Associates and maintain the security and Data integrity of those accounts. In addition, communicated with clients in order to insure that false data or personal information remained confidential and secure at all times.

2003-2006 Concord Homes, Inc. Hoffman Estates, IL

Purchasing Administrative Assistant

• Duties include: Preparing Contracts, Specifications, Vendor Price Sheet Form/Cost Payment Breakdowns, Safety Rules and Customer Care Pledges for all Business Partners contracted by the Purchasing Department

• Prepared Change Orders required to maintain contract updates

• Monitored and maintained Contract Status Report

• Maintained current Business Partners and bidders in the Bid System

• Online ordering of blueprints reproduction including coordination of blueprint orders when going out to bid on new projects

• Released all freeze releases and custom quotes, faxed all purchase orders to Business Partners and construction associates and investigated purchase order inquiries

• Entered and processed all Freeze Releases and Custom Quotes in the J.D. Edwards System

1999-2002 Claire’s Accessories Hoffman Estates, IL

Senior Store Communications Coordinator

• Duties include: office support, store operations, customer service, data entry, extensive filing, developing new recruits and handling all incoming and outgoing calls

• Coordinate communication between Vice President, Regional Managers and District Managers

• This position required computer literacy, good organization skills and time management for multi tasking

COMPUTER SKILLS

Lotus Notes Microsoft Word/Word Perfect J.D. Edwards

Internet Explorer Microsoft Excel AS 400

Outlook

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