Customer Service Sales

WILLIAM BALDER

*** ******** ****** • Chesterton, IN • Phone: 219-***-**** • **********@*******.***

OBJECTIVE: To utilize skill in administration, management, personnel, and industry toward additional responsibilities in my professional career.

SUMMARY OF QUALIFICATIONS:

• Experience in an industrial plant and operating industrial equipment

• Management of high-volume retail sales operations. Includes supervision of merchandising, asset management, customer services, inventory, shipments/deliveries and maintenance

• Create effective marketing programs and maintain compliance with corporate procedure

• Skill in direction and development of individual and team personnel. Responsible for training, schedule and motivation of staff personnel

• Experience in administration of retail sales and service operations

EXPERIENCE:

Glassware Selector Verallia Glass Dolton, IL 04/2011- Present

• Thoroughly inspect and package premium glassware

• Operate industrial machinery in all processes of the plant

• Coordinate and communicate with auditors and supervisors on quality of glassware

• Complete regular equipment checklists to ensure machine quality

Media Consultant Yellowbook Corporate Mishawaka, IN 06/2008 - 09/2009

• Serviced current clients resulting in customer retention

• Expanded current business by understanding clients’ needs

• Set appointments with prospective clients and meetings with business owners in their place of business

• Performed ad creation/analysis

• Excellent customer service skills

Assistant Department Manager Menard’s Valparaiso, IN 02/2002 – 06/2008

• Responsible for communicating with customers regarding sales on a daily basis

• Helped to increase profit and traffic by designing attractive merchandise and marketing operations

• Supervised and coordinated activities of workers in department

• Experienced in working with inventory management systems

• Scheduled, performed and documented routine maintenance on the following equipment:

o Forklifts

o Pallet jacks

o Order selectors

EDUCATION:

12/2007 Purdue North Central University

• Bachelor Degree Major: Business with a concentration in Marketing

References Available Upon Request

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