Quality Assurance Project Manager

Kathleen M. Mertens

** ******* ****

Endicott, NY 13760

607-***-**** Cell

**********@*****.***

PROFESSIONAL SUMMARY

- ISTQB QA Certified

- Results-oriented Software QA Analyst/Lead with 14 years experience (11 working remotely)

- Experience managing QA tasks and schedules in accordance with SDLC project delivery guidelines and methodology

- Comprehensive Project Management knowledge

EXPERIENCE

03/2012-Present Independent QA Consultant Endicott, NY (telecommute)

Senior Quality Assurance Consultant

- Creation and execution of test plans and test cases for all aspects of software quality assurance: unit, integration, acceptance, system, and regression testing

- Planning and supervision of all QA resources and schedules for new and ongoing functional QA projects

- Creation of standardized QA practices and processes across teams

- Project Management of software release implementations

11/2008-03/2012 eCornell Ithaca, NY (telecommute)

Quality Assurance/Technical Project Manager

- Quality Assurance and project management of online learning courses tailored for professional and executive development in the areas of strategy, leadership and management development, human resources, financial management, and hospitality management.

- Requirements gathering, troubleshooting, and SDLC release implementation

- Provide technical solutions and creative direction

04/2007-12/2009 Global Solutions Quality & Consulting, LLC Endicott, NY (telecommute)

Owner/Senior QA Consultant

Clients Served:

Performance Test Lead (Capital One) 08/2008-11/2008

- Stress and Load testing using HP Load Runner

- Integration of Performance Test in SDLC

- Creation of automated test scripts representing various transactions, documenting load testing process and methodology

Quality Assurance Consultant/Lead (IBM) 04/2007-12/2007

- Professional IT consulting for e-commerce software applications

- Software analysis, project management, requirements gathering, troubleshooting, infrastructure configuration, and SDLC release implementation

- Assist businesses with client relationships

- Provide technical solutions and creative direction

- Training to test analysts regarding application execution, QA processes/procedures, etc.

02/2006 – 04/2007 Artech Information Systems, Inc. Morristown, NJ (telecommute)

Quality Assurance Lead/IT Analyst (IBM)

- Project Team Lead for QA and SDLC Maintenance of web-based procurement software application (interfacing with SAP backend)

- Project scheduling, analyzing, troubleshooting and documenting of technical problems/defects

- Implementation of new customers and software changes based on individual customer requirements

- Create and Maintain Test Plans, Acceptance Testing, Post Deployment Releases, and HW/SW Configuration Matrixes

- Experience with Off-Shore teams

11/2000 – 01/2006 Axiom Consulting Endicott, NY (telecommute)

Systems/Quality Assurance Analyst (Fluor Corporation)

- Project scheduling related to the integration of a web-based procurement software application

- Analyzing, troubleshooting and documenting technical problems

- Direct customer and internal interface. Reporting, project management, troubleshooting and documenting technical problems/issues

04/1998 - 11/2000 Ensco, Inc. Endicott, NY

Quality Assurance Lead (IBM)

- Project Team Lead for QA- Coordination of all Test activities of a major IBM Procurement software application (interfacing with SAP backend).

- Technical direction of IBM and contract employees

- Change Management, project management, project scheduling and database management

- Analyzing, troubleshooting and documenting technical problems (Technical Writing)

- Direct customer interface/UAT Test Support - Training of new customers on IBM Procurement application.

04/1996 - 04/1998 The Raymond Corporation Greene, NY

Technical Writer

- Development, editing, layout, and publishing of customer and internal technical manuals.

- Advanced training and experience using FrameMaker Publishing Software.

10/1994 - 07/1995 Modern Marketing Concepts Endicott, NY

Account Support Administrator

- Large corporation marketing and information mailings.

- Account maintenance (i.e.: customer service, database management, administrative duties, fulfillment of customer requests, inventory control).

EDUCATION

5/1994 BBA - Business Administration SUNY Institute of Technology at Utica/Rome Utica, NY

5/1991 AAS - Business Administration Broome Community College Binghamton, NY

SKILLS

Omni Plan

AtTask

MS Project

Lotus Notes

Quickbooks

QA of Java, UNIX, XML

QMF for Windows (DB2)

FrameMaker

PCI Security Standards

PMBOK Methodologies

SRM 6.0

Agile, Waterfall, Scrum Methodologies

Mercury Test Director/Quality Center

White Box/Black Box Testing

Jira

Mac OS

Integration, System, Regression, User Acceptance Testing

Manual/Automated Testing

LICENSES/CERTIFICATIONS

NYS Licensed Realtor 2000-2005

ISTQB® QA Certification – Foundation Level

Currently pursuing PMP Certification

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