Manager Sales
Resume:
Claude W. Henry
http://www.linkedin.com/in/claudewhenry
*****.******.*@*****.***
Medical Equipment Sales o Capital Equipment Sales
Summary
• Built and sustained large and small scale customer relationships
• Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project team
• Medical Equipment Sales
• 9+ years of sales and management
Career Progression
Forbes Rehab Services 2006 - Present
National Veteran Affairs Account Manager 2010 – Present
Medical Equipment Sales 2006 – Present
Forbes Rehab Services, Inc. has been providing cutting edge assistive technologies to individuals with all levels of disabilities since 1987. Durable Medical Equipment (AAC) communication devices. Access to the devices.
Key Contributions:
• Equipment needs assessment
• Doubled sales in territory
• Implementation of equipment and software
• Support for use in daily instruction or routine
• Hardware and software installation
• Working with local IT teams to install software and hardware
• Configuration and customization of services
• National and local conference booths (approximately 10 a year)
• National presentations and seminars
• Sales, training, and delivery, of devices and equipment.
• Clientele Includes:
• Speech Language Pathologists
• Hospitals
• Nursing homes
• School support teams
• Veteran Affairs Medical Centers
• VA Purchasing Agents
• Prosthetics Departments
Skills
Microsoft
• Windows 2000 through Windows 7, basic systems troubleshooting, basic networking, all Microsoft Office applications. Advanced Excel, Word, PowerPoint and Publisher. Relational database experience, basic hardware replacement as well.
Sage
• Peachtree Accounting Software
• ACT Contact and Customer Management Software
Accredited with current employer by The Joint Commission
• Familiar with Medicare, Medicaid, and Insurance procedures and billing
• Veteran Affairs Medical Centers
Career Progression (continued)
Verizon 2005 - 2006
Accounts Manager / Accounts Receivables
As one of the world’s leading providers of high-growth communications services and the largest provider of wire line and wireless communications. To maximize profitability in a minimal time is the goal of a collections representative. Verizon representatives must be able to quickly review, analyze and generate an agreeable solutions.
Key Contributions:
• Support of customers over a district of seven states
• Interactions with over 100 customers daily
• Analyzing customer accounts, using balanced judgment to maximize income
• Creating and negotiating solid payment arrangements on accounts with a kept arrangement record 71% (company standard for “exceeding requirements "is 60%)
• Continual learning of customer service and sales classes completed: “Customers, Conflicts, and Solutions”, “Making the Sale”, “Maximizing Profitability”, and “Business Grammar”.
• Exceeded adherence to time schedule at 98% (company requirements of 92%)
• Perfect attendance since date of hire
Enterprise Rent a Car 2002 - 2005
Branch Manager
Enterprise is the largest car rental company in North America. Enterprise employed 61,000 employees and owned a fleet of over 800,000 cars.. The branch managers at Enterprise Rent a Car are the company’s backbone to all business affairs. The branch manager is directly responsible for the office’s profitability, growth, and customer satisfaction.
Key Contributions:
• Climbed to the rank of branch manager in a record time of under 2 years
• Sold an optional insurance package 50% of the time (exceeded 40% company minimum required for promotion)
• Expanded business to new large scale consumers (dealerships and body shops)
• Grew my fleet by 7% while a Branch manager
• Established new contacts at businesses and strengthened fundamental connections
• Created 36 new corporate accounts within six months
• 94% of my fleet was rented out on average
• In charge of entire office staff (average team of 7 employees)
• Interviewed and selected new hires
• Trained, developed, and mentored of new hires
• Educated customers and employees on our products and their benefits
• Handled all receivable accounts in branch, and minimized lost income
• Maintained 82% ESQI (Enterprise Service Quality Index) of completely satisfied customers. Anything above 80% was considered outstanding.
• Attended and completed 5 Enterprise sales and service seminars
Education
•
University of Pittsburgh
• Bachelor of Arts Political Science
o Multiple Chemistry and Biology classes
Reference (more available at request)
Todd Galownia (Forbes Rehab Services Direct Supervisor) 614-***-****
Wil Leung (Enterprise Rent A Car Direct Supervisor 8 years) 412-***-****
Contact this candidate