Customer Service

Lakeshia G Fowler

**** ***** ** *** *

Philadelphia,PA 19111

Home 919-***-****

**************@*****.***

SUMMARY ________________________________________

Customer service professional offering 5+ years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.

EXPERIENCE ________________________________________

Processing Clerk I 2008 to 2009

Wake County Clerk of Courts, Raleigh, NC - Assisted and established work schedules, assignments, and production sequences, to meet production goals.

• Conferred with management and subordinates to resolve worker problems, complaints, and grievances.

• Demonstrated equipment operations and work procedures to new employees and assigned employees to experienced workers for training.

• Set up and adjusted machines and equipment.

Customer Service Representative 2007 to 2008

NC Waste Industries, Raleigh, NC - Providing complete and consistent customer service to all customers whether in person or on the telephone. General office duties; filing, data entry, and assist with payroll.

• Provided team leadership to accomplish department goals and monitor work flow

• Maintained standard human resource policies and procedures for dealership

• Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products

• Assisted in business administration functions, which increased productivity levels within the department

Assembler 2007 to 2007

Aeroteck, RTP, NC - While assigned to Selectron, observed peripheral equipment for error messages on monitors and terminals that detect faulty output or machine stoppages.

• Assembled systems and support structures, and installed components, units, and printed circuit boards, following specifications and using hand tools and power tools

• Inspected units to detect malfunctions, and adjusted, repaired, and replaced component parts to ensure conformance to specifications

• Completed, reviewed, and maintained production, time, and component waste reports

• Drilled and tapped holes in specified locations to mount control units and to provide openings for elements, wiring, and instruments

• Marked and tagged components to track and identify stock inventory

Customer Service Representative 2004 to 2007

ACS, Cary, NC - While assigned to NEXTEL, assisting customers with minor repairs by troubleshooting the problem.

• Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill

• Assessed client needs and recommended appropriate products or modifications

• Researched accounts, answered questions, and worked with new customers

• Responded to inbound customer inquiries regarding claim procedures

• Recognized for delivering quality service and products and for developing loyal customers, resulting in impressive sales

• Provided team with guidance, motivation, and discipline to consistently achieve sales and customer satisfaction

• Customer-oriented, developed and executed company relations and promotional campaigns

• Demonstrated ability to establish new accounts, as well as build and maintain long term business relationships

• Developed and coached staff to maintain high levels of service and to meet department standards and goals

Insurance Processor 1998 to 2004

Bailey's Allstate Insurance Company, Raleigh, NC - Assist customers with processing their insurance payments. Plan, organize, and schedule appointments in the office and by telephone. Competent knowledge and use of Microsoft Word, Excel, and Access.

• Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities

• Communicated with customers, employees, and other individuals to disseminate and explain information

• Reviewed and verified data, such as age, name, address, and principal sum and value of property on insurance applications and policies

• Examined letters from policyholders and agents, original insurance applications, and other company documents to determine if changes were needed and effected of changes

• Corresponded with insured and agent to obtain information and inform them of status and changes to application of account

• Calculated premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards

• Checked computations of interest accrued, premiums due, and settlement surrender on loan values

Assembler 1995 to 1998

IBM, RTP, NC - Completed, reviewed, and maintained production, time, and component waste reports.

• Measured and adjusted voltages to specified value to determine operational accuracy of instruments.

• Tested wiring installations, assemblies, and circuits for resistance factors and operational defects, and recorded results.

• Selected and distributed materials, supplies, and subassemblies to work area.

EDUCATION ________________________________________

Wake Technical Community College, Raleigh, NC - Pursued a certificate in Business Courses 1995

H.S. Diploma 1994

Sanderson High School, Raleigh, NC

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