Customer Service Sales
Resume:
Sara Mariana Espinosa
*** ****** ***********, ********* ******. H2V 3P7
Phone 514-***-**** – **********@*****.***
Objective:
To enhance my customer service relations as well as my skills in sales position and computer operation that will potential my career growth, providing top quality service and organizational skills maximizing the company profitability improving customer satisfaction.
Languages knowledge:
• Advanced English Certificated in Georgia College, Barrie, Ontario. Mar 10
• French Niveau 6 Centre Saint Louis, Montreal, Quebec. Mar 11
• Spanish Native language
Areas of Expertise
• Excellent communication skills
• Analytical and elaborative approach
• Problem solving attitude
• Improvement sales and marketing
• Multitasking skills
• Crisis communications
Summary of Qualifications:
• Recognized as "#1 Customer Service Rep" (out of 20 reps in division) in Comcast 2009. Ranking was based on accuracy, customer service, duration of calls and availability.
• Co-developed on-the-job training program that reduced training time from eight weeks to five.
• Contributed to an 8% sales increase in 2008 at Costa Coffe (UK) by improving lead-generation and sales-tracking techniques.
Professional Experience
Garderie CARAMEL- Nursery and Childcare, Montréal. QC. Sep 10 – Dec 11
Receptionist.
• I provided excellent interpersonal and communication skills with a high level of organization.
• Diplomacy and sensitivity with parents and children.
• Knowledge of the requirements of the relevant health, safety and hygiene procedures.
Hispanic Teleservices Corporation – Nuevo León, México. Jan 09 – Jul 10
Customer Service Representative in “Comcast”
• Managed a high-volume workload within a deadline-driven environment.
• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Costa coffee, Trafalgar Square. – London, UK. Feb 08 – Jan 09
Barista, customer service, cashier.
• Good customer service to retain loyal customers and succeed in this competitive industry.
• I exhibit excellent personal qualities, including a neat appearance, good communication skills and maintaining a regular and consistent attendance and punctuality.
• Integrity, honesty and a calm attitude under pressure, as coffee shops often get busy
throughout the day.
• Contributed to an 8% sales increase in 2008 at Costa Coffe (UK) by improving lead-generation and sales-tracking techniques.
Cards Galore, Greeting cards for all occasions. – London, UK. Ago 07 – Jan 08
Sales Assistant
• Involved in stock control and management, stocking shelves with merchandise and keeping the store tidy and clean, this includes hovering and mopping.
• Assisting shoppers to find the goods and products they are looking for, answering queries from customers and giving guidance on product selection to customers.
• Reporting discrepancies and problems to the supervisor and responsible for processing cash and card payments.
Education:
• LaSalle College – Nuevo León, México. Graphic Designer program. Jan 10
• ARTE AC. – Nuevo León, México. Computer skills course. Sep 09
• IEST – San Luis Potosi, México. High School Jun 07
Personal Information
• Born in San Luis Potosí, México on August 25, 1989.
• Work Permit in Quebec since October 2011.
• Married
Personal References
Nancy Ríos De León
Assistant
Robinson Sheppard Shapiro Law Firm.
*****.***@*****.***
Luis Guillermo Serrano
Professor
Computer science and mathematics
Université du Québec á Montréal
*******@*****.**
Marco Neves
Lead Planner
Bechtel Group of Companies
*****.*****.**@********.***
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