Customer Service Representative
Resume:
Cedrick L. Fields
Apt. D
Orlando, FL 32817
*************@*****.***
• EDUCATIONAL BACKGROUND
Florida Agricultural and Mechanical University (FAMU) Tallahassee, FL
Bachelor of Science, Health Science 08/2003 – 04/2008
Graduated April 2008
• PROFESSIONAL LICENSING
Licensed Health Insurance Producer
State of Florida
2011
• SEASONAL EMPLOYMENT
Connextions – 08/2011-Present
Licensed Insurance Agent
Enroll customers in Medicare Advantage Plans and Prescription Drug Plans based on federal guidelines and regulations during Annual Enrollment Period (AEP/Open Enrollment) via inbound calls. When requested, set up in-home appointments and community meetings.
• PROFESSIONAL HISTORY
Connextions – 10/2009-03/2010
Customer Service Representative
Answered inbound calls from pharmacists in a call center environment regarding prescription drug coverage. Researched accounts to verify prescription drug coverage eligibility and approve or deny exceptions. Updated customer records with current, valid information and notated account pursuant company policy.
West Corporation, 05/2009-09/2009
Customer Service Representative
Answered inbound calls from customers inquiring about cable services and billing. Answered questions about current services and educated customers on new services that may be of interest to them. Answered billing questions and updated customer accounts and records with current, valid information. Notated accounts pursuant to company policy.
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