Customer Service Manager
Resume:
Justin L. Campbell
P.O. Box ******
Houston, TX *7219
*****************@*****.***
Summary of Qualifications:
Trusted & reliable professional personal assistant. Skilled administrator with nearly 9 years experience in executive administration, personal assisting, administrative assisting, and marketing & sales assisting. Experienced manager with creative, innovative approach to managing staff, generating teamwork and improving customer service. Marketing Director/producer/designer/booking agent. Solid background in office administration, office computer operations and office organization.
Professional Experience:
Professional Personal Assistant, Houston, TX
Self-Employed Personal Assistant (January 2007 – Present)
Currently assist several very high profile clients in Houston, needs/wants differ for each client.
Jones Retail Group, Houston, TX
Assistant Store Manager – Houston Galleria (October 2010 – Present)
• Manage daily operations of store including customer service related issues and entire staff.
• Continually strive to meet daily, monthly and yearly sales goals and coach staff to do the same.
• Daily opening/closing procedures, including banking & goal assessment.
• Directly report to Store Manager and District Sales Manager on daily business.
• Top 15 in sales company wide for the year 2011, nearly $300,000 in sales.
• Top donation collections for charitable causes in district, holiday season 2011.
J.L.C. Productions, Houston/Kansas City
Producer/Owner – Consultant (August 2008 – Present)
www.jlcproductionskc.com (as needed bases)
• Event planning / promotions, nightclub promotions, booking agent, nightclub design and nightclub management.
Personal Assistant / Company Manager, Leawood, KS
Temporary position (March 2009-September 2009)
• Provide personal support for company owner; including handling all phone & email correspondence, customer & vendor relations.
• Managed company portfolio, company assets and company finances; including company inventory & online support, ie: website and social media outlets.
• Made personal travel plans for owner & family. Ran personal errands for owner & family. Oversaw owner’s children, when needed, and chartered youngest child around as needed/asked.
• Managed personal finances; paid bills, reconciled checkbooks/credit card statements, organized receipts.
• Responsible for reorganizing company office and operating procedures upon hire.
Tivol Jewelry, Kansas City, MO
Sales/Service Assistant, POS, Shipping Coordinator (August 2007-September 2008)
• Provide administrative and advisory support for company owners, executives and sales staff; including handling all phone & email correspondence and customer relations.
• Point of sale specialist responsible for entry of all company business, billing/crediting customers’ accounts, reconciling daily cash flow & processing bank deposits, and coordinating with accounting department to calculate & balance daily sales activity.
• Shipping coordination with responsibilities including, shipping all customers repairs to vendors, shipping all customers purchases & repairs, receiving all incoming packages & distribution as necessary, tracking all shipments inbound and outbound, coordinating & tracking transfers to other store locations via armored courier and tracking all company assets.
• Solely responsible for auditing company vault including the tracking of over $2 million in diamonds.
• Responsible for inventory & purchasing of company office supplies on a monthly basis.
• Instrumental in re-organizing company office for ease of movement and efficiency.
• Assisted marketing department with various print ad work & company events.
• Served as one of several company representatives at many functions and events throughout the city that Tivol sponsors.
RAU Construction Company, Overland Park, KS
Administrative Assistant (October 2004-May 2007)
• Administrative Assistant responsible for handling all phone correspondence for executives & project managers, basic daily office operations, ordering utilities and line locates for field personnel, handle correspondence with subcontractors for blueprints & biddings, requesting Minority participation for biddings, preparation of project close out and warranty information and misc. office errands as needed.
• Responsible for cataloging and keeping inventory of blueprint library dating back to the 1940’s and responsible for inventory & upkeep of company office/blueprint supplies.
• Instrumental in new office relocation and responsible for coordination of new phone system, obtain pricing for new office equipment and computers and all reprinting of office forms.
• Responsible for planning and preparation of daily office lunches & weekly grocery shopping.
Shawnee Mission Medical Center, Shawnee, KS
Volunteer Services (August 2000-May 2004)
• Emergency Room Assistant including, patient transport, restocking necessary supplies in ER rooms and assisting nurses and doctors as requested.
• Patient Information Desk operator. First line of visual contact and phone operations including, operating computer system to assist visitors in finding patient rooms and telephone numbers and directing visitors to patient rooms.
• Radiology Assistant including answering all department calls, filing, faxing & compiling patient reports, assisting doctors & techs with patients as requested, assisting with patient transport and occasional work in the film library.
Additional Experience
Nightclub Cardio, Houston, TX
Marketing/Public Relations/National Expansion (July 2010 – August 2011)
www.nightclubcardio.com (as needed bases)
• Responsible for all marketing efforts, in person & online.
• Weekly Nightclub Cardio class facilitation.
• Represent Nightclub Cardio at area functions & events, including nationally.
• Expansion of Nightclub Cardio to more nightclubs, dance studios, gyms, etc; including national expansion.
NV: Bar & Nightclub, Kansas City, MO
Management, Lighting Designer (October 2005-August 2008)
• Assisted in managing bar staff of approximately 25 employees, including bartenders, bar backs, wait staff, door staff, security & cleaning crews.
• Manage and oversee all operations for VIP area.
• Handled customer service issues as needed.
• Re-designed lighting system and operated lighting control systems in dance club.
• Promoted & managed my own weekly dance party.
• Assisted in implementing weekly promotions.
• Assisted in scheduling and coordinating all special events; i.e. photo shoots, fashions shows and music video shoots.
Park Lanes Family Fun Center, Shawnee, KS
Party Director, Control Desk Operator (May 1999-May 2003)
• Control Desk operator including, assisting customers upon arrival, lane assignments, handled all customer service issues and all other operational duties as involved.
• Party Director responsible for scheduling & organizing all parties, manage party assistants and handle all party related customer service issues.
Education:
• Graduated from Freedom Academy (high school) in May of 2004.
Attended Johnson County Community College in 2002 and 2003, as high school credits.
• Attended Johnson County Community College in 2004 and 2005, general studies with concentration in Theatre Design & minor in Business Administration.
Accomplishments:
• Shawnee Mission Medical Center: Awarded in 2002 for one hundred hours of volunteer service.
• Shawnee Mission Medical Center: Awarded in 2004 for three hundred hours of volunteer service.
• Shawnee Mission Medical Center: Awarded SMMC’s Outstanding Junior Volunteer of the year in 2004.
• Shawnee Mission Medical Center: Honored by being pictured on the front cover of SMMC’s Volunteer Department’s brochure.
• Shawnee Mission Medical Center: Trained in HIPAA (Health Insurance Portability Act), which outlines federal standards for privacy and security of Protected Health Information (PHI).
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