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Medical Administrative Assistant

Miami, Florida, 33016, United States
March 23, 2011

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Lorena Torres

**** **** **** ****** ***. #***

Hialeah, FL 33016



Highly motivated and organized Medical Billing Professional seeking opportunities and challenges as a Medical Assistant were growth professionally and mentally are awarded in assisting and caring of patients.

Summary of Acquired skills and Training:

Medical Terminology

Anatomy & Physiology

Human Disease



Phlebotomy & Hematology

Surgical Back Office Procedures

Urinalysis & Microbiology

Radiography Essentials

Medical Back Office Procedures

Medical Front Office Procedures

Insurance Verification

Post payments

Collect and arrange for payments

Input and submit Insurance forms



Medical Assistant Certification Preparation

Proficient in Microsoft Office

Type 45 to 55 WPM

Professional Experience

Victoria E. Haydar MD Jan/2008 to March/2011 Miami, FL

Billing & Coding/Admin Assistant

Answer telephones, greet patients, schedule, and call and confirm patient appointments.

Complete insurance and other claim forms.

Assist patients to complete documents, case histories, and insurance forms.

Receive and route messages and documents such as laboratory results.

Compile and record medical charts and correspondence.

Maintain and file medical records.

Prepare specimen labels and requisition forms.

Prepare requisition forms to Labs such as Quest Diagnostics, Lab Corp, Baptist Hospital, Etc.

Send specimen collected to Labs.

Call radiology or diagnostic centers for submission of patient’s charts and x-rays.

Call patients medications to Pharmacist.

Input and update patient’s information.

Check and verify referrals, medications and test authorization.

Call insurance for verification including Ultrasounds and EKG’s.

Follow up with billing and insurance claims.

Submit claims to insurance carrier.

Collect and post payments in Medisoft.

Make daily bank deposits.

Lorena Torres Page 2

Hoover Industries 2006 to 2008 Miami, FL


Answer, screen and forward calls, providing information, taking messages and scheduling appointments.

Greet visitors and customers entering, determine nature and purpose of visit, and direct or escort them to specific department.

Transmit information or documents to customers as requested.

Perform administrative support tasks such as invoices and other documents.

File and maintain customer records.

Provide information to employees within company and assist customers with products and services provided.

Collect, sort, distribute and prepare mail, messages and courier deliveries.

Process and prepare memos, correspondence and other documents.

Receive payment and record receipts for services.

Sterling Educational Media 2005 to 2006 Miami, FL

Call center Representative

Assist customers by telephone to provide information about products and services, take or enter orders, or cancel accounts.

Keep records of customer transactions, recording details of inquiries, and comments.

Assist for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them.

Juliano Garage Doors, Inc. 2004 to 2005 Miami, FL

Administrative Assistant

Prepare invoices, reports, memos and other documents.

Answer phone calls and direct calls to appropriate parties or take messages.

Greet visitors and customers.

Perform general office duties, such as ordering supplies, maintaining customer records and performing basic bookkeeping functions.

File and retrieve corporate documents and records.

Open, sort, and distribute incoming correspondence, including faxes and email.


FastTrain 2010 to Present Miami, FL

Medical Assistant Program Currently acquiring Certification

Homestead Job Corps 2003 Homestead, FL

Acquired Administrative Assistant Certificate

Acquired GED

References Available Upon Request:

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