Sales Customer Service

James J. Kilonsky

OPERATIONS MANAGEMENT

Dalton, PA • ***************@*****.*** • Tel 570-***-**** • Cell 570-***-****

Accomplished Management Executive with more than a decade of added value in building and improving organizational effectiveness and communication within global companies. Respected as intuitive turnaround strategist and effective change agent. Keen ability to see the big picture while applying a detailed, analytical approach to driving significant gains in profitability. Verifiable track record of achieving sales growth through aggressive business development plans across multiple business verticals.

• Ability to execute multiple priorities; a strategic troubleshooter, problem-solver, and hands-on leader.

• Outstanding relationship builder, skilled at quickly gaining and maintaining the trust and respect of upper-level executives, staff, and clientele.

• Leverages wide-ranging talents to effectively manage organizational change, mitigate risk, infuse new ideas, and provide project deliverables on-time and within budget.

Areas of Strength

Business Development

Change Management

Consulting

Financial Management

Internal Controls

Negotiations

New Business Development

Operations Management

Organizational Effectiveness

Process Improvement

Profit Building

Quality Assurance

Staff Management

Startups & Turnarounds

Team Leadership

Vendor Relations

Professional Experience

Private Consulting 2011-2012

Bulk Deep Water Sea Port Importer

Consulting

Laid out and designed packaging facility to accommodate 13,000 packaged truckloads per year plus an additional 13,000 packaged truckloads per year when (first) target was met. Set up Performa for company, met with real estate brokers for location and all environmental firms for acquiring proper permitting. Worked on extensive market research, competitive market overview, and sales and markeing for the new venture and created several power point presentations. Equipment was the latest in emissions control.

National, Philadelphia, PA 2010 – 2011

Producer of products from recycled rubber for playgrounds and home uses, and manufacturers of salt products, with about 30 employees

CONSULTING/OPERATIONS MANAGER

Drove greater operational efficiency for the company by ensuring seamless day-to-day operations of all business units, including production, plant/warehouse, logistics, personnel management, sample blending, and line performance. Facilitated maximum productivity by partnering with purchasing team members to source and procure materials for production. Negotiated the purchase of, and supervised the installation of all-new equipment. Expanded market share by collaborating with the marketing department to identify, pursue, and secure new business in a sales territory east of the Mississippi River.

Key highlights

• Planned, constructed, and managed the operations of a new salt plant that generated $4M revenue in only six months.

MAGCO/Kissner, Clarks Summit, PA 2000 – 2010

Prior to Kissner merger, MAGCO was a $24M company with 90 employees. Post-merger, the company achieved annual revenues of $70M with more than 100 employees and production plants across the US and Canada.

EXECUTIVE MANAGER

Combined breakthrough leadership and industry expertise to achieve a competitive edge and profitable operations. Elevated company-wide productivity and profitability by directing all administrative and operational activities including accounts payable/accounts receivable, billing, customer service, logistics, production, capital expenditures, inventory control, and sales/marketing. Analyzed inventory levels, purchased packing materials, negotiated freight rates, and set production schedules to optimize financial performance.

Key highlights

• Took additional ownership of a part-time sales position, successfully securing net sales of up to $7M annually while effectively managing day-to-day operations.

• Streamlined information management for dispatch, production, and accounting by partnering with a software developer in creating a custom application.

• Positioned the company for long-term growth by establishing a reputation for outstanding customer relationship management in addition to sales performance.

ADDITIONAL EXPERIENCE

Christopher B. Miller Company

DER/DCNR

Education

BSB, Individualized Business Option

Penn State, Scranton, PA

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