Customer Service Health

Yolonda Anderson-Greene

**** ******** **. ***. *-4

Conway, SC 29526

Cell Phone: 843-***-****

*********@*****.***

Objective: To obtain a position as qualified for

Education: Morris College Sumter, SC

Bachelor of Science Degree in Health Science

Received May 8, 2004

Honors: Presidential Scholar (1999-2000), Dean‘s List (2001-2004) The National Dean‘s List (2002- 2004)

Coursework

Highlights: Chronic and Communicable Diseases, History of Health Care, Health Services Administration, Ethical and Legal Issues, Community Development for Health, Environmental Health and Safety, Drug Abuse Education, Intro. to Epidemiology, Health Care Systems and Program, Anatomy and Physiology for Health Sciences, Intro. to Nutrition, Family, Life, and Sex Education, Stress Management, Health Seminar, and Internship

Highlights of Qualifications

Self-motivated, Strong communication and research skills, Works well independently or with others, Hardworking, High performance standards, and Energetic

Work

Experience: DHEC/Human Services Specialist/Conway, SC/July 2008-December 2008

-Provided HIV testing, counseling and referral including rapid testing services to persons at risk for HIV with a primary focus on individuals with substance use issues.

-Provided active referrals of substance using clients to alcohol and drug treatment facilities.

-Collaborated with county alcohol and drug commission in the region to help provide HIV testing services to clients.

-Provided outreach and HIV testing services in community settings to persons who are likely to engage/are engaging in substance use activity.

DHEC Closing the Gap/Human Services Asst./ Conway, SC/ July 2005-June 2008

-Assist clients with any community assistance that they may need.

-Provide support services to pregnant women and their babies, up to 1 yr. of age.

-Ensure that the proper steps and goals are reached for the mother to have a healthy pregnancy, and that the baby has a healthy first year of life.

Clientlogic/Customer Service Rep. And Mentor./Kingstree, SC/ Aug. 2004-Oct.2005

-Assited customers with their Juno and Netzero internet accounts.

-Took inbound calls from customers wanting to cancel their Juno and Netzero internet accounts.

-Assisted customers with technical support with their Juno and Netzero internet accounts.

-Assisted customers with setting up accounts and refunds.

Co-curricular

Activities: Member of Co-op club; Basketball; Softball; Volleyball, Pre-Alumni Council, Gospel Choir, Health Science Club, Volunteered at the North Hope Center in Sumter, SC, Interned with the PHC/SHIP Insurance Program with DHEC/Morris College; Member of Delta Sigma Theta Sorority Inc.

Leadership: Captain of Women's basketball and volleyball teams.

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