Sales Manager

Debra Hayes

Los Angeles, CA *****

Mobile: 310-***-****

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QUALIFICATIONS:

Substantial experience and outstanding skills in Mortgage & Sales with over eights years experience. Excellent interpersonal skills, ability to work well with others, both supervisory or support staff roles. Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients. Strong organizational and analytical skills.

SKILLS:

Microsoft Office, Calyx (Point), Encompass, Sales Force and ACT Database

WORK HISTORY:

JR. PROCESSOR/LOAN OFFICER ASSISTANT, CS FINANCIAL (BEVERLY HILLS, CA), 4/10 – 11/10

Opening new loan packages including all the processes involved. Reading Credit, Title, Escrow and Stacking loans. Input loan applications into Calyx Point. Assist Sr. Processor in clearing conditions. Gather outstanding PTD and PTF conditions. Communicate with Clients, internal staff, brokers, title companies, etc. to respond to inquiries, resolve problems and obtain all necessary documentation required for the file until close of escrow. Ability to multi-task in busy environment.

NEGOTIATOR/ SALES, MITIGATION ONLINE CONSULTANTS (LOS ANGELES, CA), 1/09 – 12/09

Reviewed client packages; prepared financial worksheet and prepared package for loan modification to submit to lender. Contacted lender for follow up on a regular basis. Updated online system with status for clients, consultants and attorney. Handled over 100 cases and successfully completed 40 loan modifications and postponed over 20 Trust Deed sales. Sales (Commercial and Residential). Received inbound calls and qualifying the borrowers by identifying the preliminary criteria to negotiate a loan modification. I advised clients of the various options available to remedy delinquent mortgage loans, thereby creating an opportunity for a significantly reduced payment and a fresh start. In addition, Made outside calls from internet leads as well.

SALES, ENVISION LENDING GROUP, (LAS VEGAS, NV) 10/06 – 11/08

Received inbound calls from homeowners who have received our marketing materials from our office in regards to refinance/purchase. Take full loan applications and forward to Branch Manager to convert into Refinance/Purchase transactions (averaging 30 applications daily). Made outbound calls to prospective homeowners. Maintained database tracking on all transactions.

JR. PROCESSOR, LOAN OFFICER,PRIME CAP FINANCIAL (LAS VEGAS,NV) 9/02 – 10/06

Received/Reviewed homeowner loan packages. Input information into Calyx (1003). Prepared package to be reviewed and submitted to various lender Account Executives per Loan Officers request. Ordered a variety of items to begin refinance/purchase process, i.e., appraisal, title, VOE, VOD’s, hazard insurance, etc. Gathered conditions and forwarded to lender for completion of refinance/purchase. Monthly average processing closings (20)

EXECUTIVE ASSISTANT/ADMINISTRATIVE, NORTHROP GRUMMAN CORPORATION (LOS ANGELES, CA) 7/89 – 6/02

Provided administrative support to Program Security Manager and staff. of eight (8). Maintained manager’s daily calendar, i.e. meetings, business luncheons, travel, etc. Answered heavy phones and distributed them to appropriate staff members. Typed statistical data for production team. Handled all incoming and outgoing mail and distributed them to necessary personnel. Maintained classified data for the Security department.

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