Operations Manager

PROFILE OVERVIEW

Highly conscientious management professional with two Master’s degrees and hands on experience leading the business operations of a consulting firm that provides leadership development services to companies of all sizes, from Fortune 100 to non-profit. Adept at selecting, leading, and honing the talents of high potential doctoral level professionals, sales managers, business strategists, and senior level executives. Accomplished in developing and implementing strategic plans, leading and ensuring successful marketing initiatives, and in formulating unique and calculated business models.

CAREER HIGHLIGHTS

MANAGING DIRECTOR Roselle Leadership Strategies, Inc (Minneapolis, MN) 2005-Present

Operations Management and Business Strategy

- Facilitated corporate growth through continual refinement of daily business operations

- Drastically improved organizational efficiency and accuracy by creating systems for delivering and recording services rendered, paying employees, tracking invoices, facilitating communication among consultants, and customer relationship management

- Efficiently managed payroll, A/P, A/R, monthly newsletter/white paper and webpage changes

- Conceived and led all strategic initiatives, including assessing risks and opportunities, creating buy-in, establishing budgets,

- Created two opinion pieces that were published by MPLS/St. Paul Business Journal in 2008; one was also selected by Business First in Columbus, Ohio

New Venture Management and Policy

- Secured substantial line of credit for launch by writing and presenting business plan to lenders

- Significantly reduced corporate overhead by inventing unique, scalable business model

- Recruited and selected team of five PhD-level consultants; sales team of five

- Directed and maximized skills of senior consultants, as well as developed and provided strategic direction to sales team

- Established and communicated company-wide mission, vision, values, and goals

Consistent Financial Achievement

- Achieved annual increases in revenue the implementation of sales and marketing initiatives

- Invigorated company’s fiscal performance; ramped up revenue by 31% in 2007

- Doubled company revenue in 2008 during economic year that recognized a 44% drop in the DJIA

- Strategically aligned employee incentives with organizational goals through negotiation of total compensation packages and rewards

RECRUITER/ACCOUNT MANAGER JobPlex, Inc. (Chicago, IL) 2003-2004

Recruitment and Project Management

- Managed multiple retained search projects in varying stages of completion

- Conducted a thorough assessment of industries, associations, and companies to identify strong candidates for executive positions

- Worked in partnership with senior executives to quickly qualify and assess their potential candidacy

SELECTION TESTING PROJECT Connexus Energy (Ramsey, MN) 2003

Project Development and Empirical Research

- Identified risks on project designs, composed interview questions, and interviewed HR directors from companies of 1,000 employees or higher

- Explored business solutions and recommended seven selection tools for Connexus to use in the future that were not used by the benchmark companies

TEST ADMINISTRATOR NCS Pearson (Bloomington, MN) 2002

Test Administration and Training

- Successfully managed the Airport Federalization Project for the Transportation Security Administration

- Ensured efficiency of security screener physical performance assessment

- Critically evaluated qualifications of candidates to ensure competitiveness of applicants and retention of reliable employees

EDUCATION

(MBA) Master of Business Administration,

Concentrations in New Venture Management/Operations, Strategy, Marketing and Finance

Opus College of Business, University of St. Thomas, Minneapolis, MN

(MA) Master of Arts in Industrial/Organizational Psychology

Cumulative I/O Grade Point Average: 3.75 / 4.0

Illinois Institute of Technology, Chicago, IL

Certificate in Compensation Management

Illinois Institute of Technology, Chicago, IL

(BS) Bachelor of Arts in Psychology

Business/Economics Concentration

Cumulative Grade Point Average: 3.3 / 4.0

Wheaton College, Wheaton, IL

PROFESSIONAL AFFILIATIONS AND ACTIVITIES

- Member of Minneapolis Chamber of Commerce DRIVE Emerging Leaders and Young Professionals of the Twin Cities

- Wheaton College Junior Class President, 2000-2001

- Participated in “Cook County Hoops,” an outreach basketball league for inner-city Chicago youths in the Cook County Juvenile Detention Center, 2000-2001

- Volunteered to assist people suffering from severe psychological disorders, 1998

- Volunteer for Minneapolis Children’s Hospital, 1995-1997

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