Customer Service Nursing Home

**** ******** ******, ********, ** *****

Cell: 727-***-****

Email: ***********@*****.***

SUMARY OF QUALIFICATIONS

• 3 1/2 years as a Nursing Home Administrator, 16 years as a Certified Nurse Assistant

• Extensive knowledge of the rules and regulations of health care and business services

• Comprehensive knowledge of long term care

• In-depth knowledge of financial and budgeting

• Excellent customer service, business development and clinical skills

• Possess good leadership and communication skills

• Skilled in building and maintaining good rapport with patients, visitors and staff

• Stay calm and focused during emergency situations

CAREER HISTORY

Company : Lavie (various facilities)

Beds : Varied with facility; ranged from 60 beds to 180 beds

Position : Nursing Home Administrator

Period of Service : May 2010 – October 2011

: Ensure that the quality and appropriateness of patient care meets the regulatory standards of the facility

: Increased Medicare Census from 8% to 15%

: Increased Medicare Rate from low $400’s to low $500’s

: Perform the tasks of preparing annual budget and monitoring monthly performance in relation to budget and intervene as required

: Maintain a clean, safe, comfortable, and appealing environment

: Eliminated agency use and reduced overtime from 13% to 1.5%

: Developed and directed a team of professionals to provide care and services to residents

: Implemented and attended Family Council

Employer : Alpine Health and Rehabilitation Center, Saint Petersburg, FL

Company : Airamid

Beds : 67

Position Held : Nursing Home Administrator

Period of Service : May 2009 – May 2010

: Excellent rapport with residents and families

: Team building and retention

: Implemented Customer Service Program to increase customer satisfaction

: Received company’s annual Customer Service and Financial Outcome Awards for 2009

: Reduced Overtime from 7% to 3% and eliminated agency use

: Increased Medicare Census from 4% to 22%

: Increased Medicare rate from the high $300’s to the low $500’s

Reason for Leaving : Increase in salary

Employer : LaurellWood Nursing Center, Saint Petersburg, FL

Company : Senior Care Group

Beds : 60

Position Held : Nursing Home Administrator

Period of Service : May 2008 – May 2009

: Developed and directed a team of professionals to provide care and services to residents

: Monitored financial reports and information throughout the month

: Implemented morning meeting form for a more efficient meeting

: Implemented Customer Service program to increase customer satisfaction

: Renovated resident rooms to create a more inviting environment

: Increased Medicare Census from 5% to 20%

: Implemented and attended Family Council

Reason for Leaving : Increase in salary

ACEDEMIC & PROFESSIONAL QUALIFICATIONS

Bachelor of Science: Health Care Administration; Saint Leo University, FL in the year of 2007

Florida Nursing Home Administrator License

Computer Knowledge: MS Office, etc.

REFERENCES

Mr. Michael Kirsch, NHA, RVP

Regional Vice President

Lavie

Cell: 941-***-****

Mrs. Holly Adams, RN, DON

Director of Nursing

Cell: 850-***-****

Ms. Patty Barret, RN, ADON

Assistant Director of Nursing

Heritage Health Care Center

Cell: 850-***-****

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