administrative assistant
Resume:
Laura Mentelis
*****.********@*****.***
SUMMARY
To partner with a company who can utilize my skills and attention to detail that will help achieve the company’s mission and goals.
SKILLS/TRAINNING
Bi-lingual
Customer Service Rep
HIPPA certification
Administrative Assistance
Scheduling/payroll/budgeting
Data entry
CPR certified
Supervised, managed and trained 25+ staff
30 hour towards Medical Coding and Billing
Excellent management and customer service skills
Strong verbal and written communication and interpersonal skills
Microsoft Office (Word, Excel, & Outlook)
Excellent organizational skills
Professional appearance
Strong ability to multi-task
PROFESSIONAL EXPERIENCE:
The Knockout Factory:
Receptionist/Administrative Assistant
Houston, TX, December 2008- July 2011
Scheduled appointments and promotional events
Answer telephone, screen and direct calls
Maintains files on the computer and updates information as necessary pertaining to associates and clients
Take and relay messages
Provide information to callers
Greet persons entering organization
Deal with queries from the public and customers
General administrative and clerical support
Prepare letters and documents
Receive and sort mail and deliveries
Tidy and maintain the greeting area
Order supplies when needed
Managed promotions and merchandise accounts
Provided logistical support for multiple after school programs
Creates individual customer accounts and tracks participant as well as taking payments
Laura Mentelis
*****.********@*****.***
Hilton Hotel Westchase / Rio Ranch Restaurant
Assistant Manager
Houston, TX, September 1996 – December 2008
Supervised, managed and trained 25+ staff
Responsible for training employees, planning monthly events, assisting and appraising performance
Prepared weekly shift schedules, payroll budget, daily and monthly inventories
Analyzed P&L reports to forecast sales more accurately
Assisted Administration with daily operations
Enforced Standard Operating Procedures
Scheduling/payroll
Light Accounting
Trained staff and led them to more productive, rewarding and profitable business results
Collaborated with multiple departments to help create and implement effective monthly revenue goals
Hilton Hotel Westchase / Rio Ranch Restaurant
Guest Services/ F&B Assistant
Houston, TX, September 1996 – December 2008
Customer service representative
Answered phones, greeted and assisted guest, and handled general administrative duties
Organized materials for various training sessions, registered participants, prepared room and organized catering events
Conducted inventory and tracked shipments
Account manager for multiple suppliers
Appointment setter
Retained client base of over 10 accounts
Public speaking skills
Data Entry
EDUCATION
Houston Community College-Medical coding and billing
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