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Customer Service Administrative Assistant

Brampton, ON, L7A 0L8, Canada
August 23, 2012

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To Whom It May Concern:

My goal is to become a large part of a company in which I can dedicate optimism, outgoing attitude, intelligence, focus, education and experience within a company that values the same. I wish to seek a permanent career within a company in which I can implement my experience, and education as an asset. I am a personable, articulate, professional, hard-working compassionate and positive individual that is committed towards achieving goals. I quickly and successfully obtained knowledge from new tasks and would describe myself as an optimistic, effective communicator, with great negotiating and computer skills. I am an intelligent, energetic, organized, positive, self motivated people person, with the ability to speak and write effectively.

My interpersonal skills have been well developed over the years through diverse full-time positions; I have a unique ability to adapt quickly to challenges and changing environments while fostering learning strengths in group work, social interaction, character building, and problem solving skills.

I have a wealth of information and life experience in the customer service and computer world. In the business atmosphere my experience includes positions of the following; Customer Service, Administrative Assistant, and Technical support, as well as Health and Safety Etiquette.

I am experienced in Microsoft Software; PowerPoint, Excel, Word, Outlook, etc., and Database Software such as Internet Browser, Matrix based programs, Bmportal, (company databases online), General to Advanced Office Equipment.

To reiterate, I am an extremely enthusiastic individual who is excited about my future prospects in the world of business. I hope to hear from you in the near future, as we can discuss the prospects or possibilities from there.

Sincerely, Chantelle Rondinelli

Chantelle Rondinelli


Phone: 416-***-****



To obtain a full-time position in a dynamic company where I can grow and learn, while contributing my education and wealth of experience.

Professional Skill Set Summary:

• Results oriented Administrative Assistant with over 10 years of experience delivering exceptional customer service support.

• Flexible and willing to accept challenges and new responsibilities.

• Extensive experience in problem solving and resolution skills.

• Highly motivated and proven track record of working well under pressure.

• Superior computer knowledge including: Microsoft Office, Outlook, Bmportal, and other customized software systems.

• Team player with the ability to use motivation and negotiation to achieve desired goal.


• Human Resource 8 Courses completed, SkillSoft E-Learning (Certificates) Jan.2012-May 2012

• Sheridan College, Brampton Typing Accuracy/Speed (Certificate) Jan 2010-April 2010

• Sheridan College, Brampton Psychology course (Certificate) Jan 2003- April 2003

• Millennia College Institute of Aesthetics (Diploma) Sept 2004- Aug 2005

• Cardinal Leger Catholic S.S Ontario Secondary School (Diploma) Sept- 1997- June- 2000

Computer Experience:

Java, Visual Basic, Microsoft Windows; Word, Excel, PowerPoint, Outlook, Internet Software, Personal Business Databases, Matrix base systems, BMportal.


June 2001- May 2012

Bell Mobility (Head office)

October 2009- May 2012

National Channel Support

Position: Help Desk Advisor


• Accomplished specific tasks and met measurable goals within designated time frames, resolving issues pertaining to the account.

• Assisted dealers with corporate, consumer, and small business accounts.

• Processed manual Credit checks through Equifax/deposits.

• Troubleshooting technical issues related to client accounts.

• Handled and resolved billing and account payment inquires.

• Approved activations /processed new prepaid activations.

• Assisted dealers with general inquires, price plan, feature changes.

• Actively involved myself in a social committee, fund-raising and special events.

October 2007- October 2009

Client Solutions Loyalty

Position: Customer Consultant


• Handled high volume of phone calls inbound /outbound including:

• Call handling average of 95% and exceeded all expectations, as well as all call quality average of 90% or more.

• Incorporated “The Customer First” philosophy.

• Recognized for outstanding results in high performance and sales and awarded various incentives.

• Handled Marketing campaigns, sales, hardware upgrades as required.

June 2001- October 2007

PowerKing Exhaust Cleaning

Position: Administrative Assistant


• Handled customer accounts and scheduled appointments on a daily basis and provided administrative support.

• Created Estimates and Written Quotes.

• Created monthly health and safety reports.

• General data entry with speed and accuracy.

• File Management.

• Handled customer inquiries and resolved customer discrepancies.

• Ensured a clean and safe working environment as a Health and Safety Representative.

• Interviewed potential hires, job screening and personality testing as required.

• Facilitated WHMIS training and Orientation for new employees.

REFERENCES: Excellent References Obtained upon request

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