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For the position of Telemarketer

Kolkata, WB, 700061, India
October 30, 2008

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Cell – 91-983*******(India)


Objective: Seek the position of Telemarketer

SUMMARY: Exceptionally talented Telemarketer with more than five years of experience in generating qualified leads and in B2B and B2C outbound sales and customer service.

Summary of Qualification

• Experience in people focussed, integrity based relationship selling and customer service.

• Conscientious, accurate and detail oriented, able to follow instructions and computer literate.

• Profoundly resilient and energetic.

• Good communicator.

• Friendly personality.

• Professional, friendly phone manner.

• Ability to interact with diverse group of people.

• Sound organisational and time management skills.

• Typing speed 30wpm.

Professional Experience

American Health Benefit, Florida

May ’08 – Sep. ‘08


• Sell medical discount card program to consumers.

• Follow up marketing campaigns to identify leads.

• Take customer account information and upload on database.

SMS Contact Centre, Canada

Dec. ’06 – April ‘08

Telemarketer and Quality Analyst

• Contacted private individuals by telephone in order to solicit sales.

• Answered telephone calls from customers who had been solicited.

• Explained products or services and prices, and answered questions from customers.

• Obtained customer information such as name, address, payment details, and entered orders in computer.

• Listened to recordings of sales calls to determine Quality and compliance

• Imparted training on product and compliance.

Market IQ International, Florida

Feb. ’06 – Nov ‘06

Quality Assurance

• Listen to recordings of mortgage sales calls to determine quality and compliance, if the sale was valid or if there is evidence of sales fraud or undue customer/ sales rep confusion.

Seven Hills InfoTech, India (International Contact centre)

Feb. ’05 – Jan. ‘06


• Generate qualified sales leads for a SEO company by calling businesses.

• Act as a liaison between Financial Institutions and mortgage brokers and help them work together.

• Set appointment for mortgage brokers for refinance.

• Order taking for a pizza company.

Impex InfoTech, India (International Contact Centre)

Oct.’03 – Jan. ‘04

Telemarketer Trainee

• Generated B2B website sales for Webxites.

• Set appointment for mortgage brokers by calling home owners for refinance or fresh mortgage.

• Generated qualified sales leads for a Credit card Company.


High school Diploma (2000)

Computer Configuration

• Processor speed – 1.66 GHz(Pentium 4)

• Operating System – Windows Vista

• MS Office – Including Word. Excel, Access

• Memory – 2GB RAM

• Hard Disk – 160GB

• Web Browser – Internet Explorer 7

• Internet Access – 2 Mbps High Speed Internet

• Telephone – Analog, corded phone with no features

• Telephone Access – One work phone line dedicated

• Monitor – 1024 x 768 16bit resolution

• Sound – Sound card with speakers

• Antivirus Software – Norton Antivirus (current and regularly updated)

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