Customer Service High School
Resume:
Richard Anderson
*****************@*****.***
QUALIFICATIONS
• 5 years combined Mortgage experience
• 3 year Mortgage Loan Servicing experience in a High Volume Call Center
• 2 years experience assisting in Processing, Closing and Auditing Mortgage Loans
• Possesses the specialized mortgage banking knowledge and skills essential to addressing key job challenges
• Applies appropriate listening and probing techniques to obtain information
• Takes ownership for solving problems
• Proficient with Microsoft Word, Excel and Outlook
EXPERIENCE
MetLife (Contract) 09/ 2011- 10/ 2011
Intake Specialist
• Audited Mortgage Loan Applications
• Updated Customer Data for Pre-Approvals
Southwest Funding 12/ 2009- 06/ 2011
Broker Assistant
• Assisted operation personnel with loan processing & closures
• Maintained and verified confidential customer information in the company’s database
L&G MortgageBanc 01/ 2006- 10/ 2009
Mortgage Customer Service Rep
• Assisted customers with inquiries and complaints in a busy call center
• Developed relationships with existing & new realtors, borrower and builders
• Promoted subsidiary products and loans to affiliates and public contacts
• Advised lock-in-policy for borrowers and ensured requests were completed properly
• Interviewed and pre-qualified potential borrowers
• Assisted operation personnel with loan processing & closures
• Informed borrower and related parties about loan options, market conditions and other requirements necessary to close loans
• Analyzed and reviewed new loan guidelines and programs
• Maintained and verified confidential customer information in the company’s database
• Faxed and emailed loan documents to IRS, banks and processors
• Managed high-volume workload in a fast pace environment within deadlines
EDUCATION
Phoenix Online
Completed Courses in Business Finance
Texas Women University 2003-2004
Pilot Point High School 1991
HS Diploma
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