Customer Service Security

Betty Muniz-Ornelas

*** ****** **

Hurst, TX 76053

Cell: 214-***-****

E-Mail: ***********@*****.***

Summary

Hard-working, entry-level Funding Specialist, looking to apply my education and experience to a job in Accounting. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Highlights

• Proficient in research and auditing • 1.5 years supervisory experience

• Data Entry • Proficient in Lawson, Seagate

• Able to work in a fast pace Crystal Reports, Capture, Microsoft

environment. Office (Word, Excel, Access,

• 8+ years Customer Service PowerPoint)

experience (Active Listener, • Bilingual-Spanish

Problem Solving, Great • Excellent communication &

Communications skills.) organization skills

• Detail oriented

Experience

January 2009 to April 2011

ADT Security (Broadview Security formally Brink's Home Security)

Irving, TX

Funding Specialist

• Process funding for weekly Dealer Customer paperwork received, update database files and customer account information to insure accuracy, and submit to Senior Specialists for report verification and final audit.

• Assist dealers with general funding questions, complaints and research/troubleshoot problem contracts/accounts. Insure dealer concerns are addressed in a timely manner, dealer contact is professional, and Broadview Security policies are upheld.

• Meet funding deadlines for dealer contract submittable to Senior Specialists.

• Provide dealers with the weekly detailed funding remittance advice. Maintain filing of paperwork for assigned dealers.

• Final Install/Activity Job Report generation and audit/verification - Verify multiple paid to Dealer calculates correctly.

• Submission of final reports for funding initiation by deadline.

• Communicate with dealers regarding funding amount payouts, multiple changes, etc.

• Assist Funding Specialists with escalated issues or general questions.

• Research and troubleshoot problem accounts with Dealers, Customers and Funding Specialists.

• Efficiently manage and provide prompt resolution to research inquiries daily. Request and review various dealer and customer related documents or accounts information. Contact dealers when necessary to resolve issues.

• Process service job invoice audit/verification for funding and assist with contract processing as needed.

• Serves as a contact between Dealer Funding and existing dealers to handle

incoming inquiries. Serve as a contact between Dealer Funding and internal contacts to handle any research necessary to resolve inquiries.

• Works closely with Dealer Funding Coordinator/ Dealer Operations to research and resolve escalated service inquiries and other various duties as assigned.

August 2000 to August 2008

Dallas Area Rapid Transit (DART)

Dallas, TX

Customer Information Representative

• Responsible for the dissemination of DART information to customers.

• Handle over 100 incoming calls providing customers with route and schedule information.

• Prepare literature requests from customers

• Troubleshoot department software when necessary.

• Representative DART in a professional fashion during special assignments.

• Perform other duties such as clerical and monitored call center floor.

• Assume supervisory responsibility when needed.

Training Assistant

• Familiarize new employees with the call center software Trapeze.

• Train trainees on how to read customer schedule, rider guide, sketch Mapsco, and trip plan manually.

Customer Care Representative

• Documented customer concerns to ensure resolution.

• Interacted with the dispatch office to address customer inquiries.

• Responded and handled escalated calls.

Education

Mountain View College 2006- Present

Dallas, TX, United States

Business

Associates Degree

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