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Information Technology Management

Bristow, VA, 20136
August 14, 2012

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Paul C. Martello

**** ****** ***** *****

Bristow, Virginia 20136



DoD Secret Clearance

Highly motivated and results-oriented professional with exceptional grammar, leadership and communication skills

Hands-on experience with HTML, CSS and XML

Solid writing skills and experience in many environments, including print, web and multimedia for Federal and private audiences

Able to synthesize large amounts of information into clear, concise, compelling copy

Familiar with the Microsoft Manual of Style for Technical Publications (MSTP)

Familiar with the Chicago Manual of Style (CMS)

Solid record of accomplishment of meeting and exceeding organizational goals and objectives

Familiar with NIST standards and guidelines


Operating Systems/Platforms: Windows XP, Windows 7, Windows Vista, MAC OS, Windows Server 2003, and 2008 R2, Java EE 5, Microsoft .NET Framework version 3.5.

Application Software: Microsoft Word, PowerPoint, Excel, Visio, Adobe Dreamweaver, Adobe Acrobat, Adobe PhotoShop CS2, Adobe InDesign, RoboHelp, and MOSS 2007, Arbortext Editor 5.3

Databases: SQL Express 2005 and SQL Server 2008 R2

Protocols: Simple Object Access Protocol (SOAP) messaging


Creation of an Alternative Computing Facility Disaster Plan (ACFDP)

Creation of an Operations and Maintenance Manual for the Customs and Border Protection (CBP)

Creation of a System Build Guide for the Marine Corps Enterprise Information Technology Services (MCEITS)

Writing, editing and revising technical documents, including a User Manual, Quick Start Guide, Test plan, Deployment plan and other SDLC-related documentation for the Organized Crime Drug Enforcement Task Force (OCDETF) Fusion Center (OCF) Compass application

Experience with the exploitation of Motion Imagery to include Full Motion Video (FMV) and Wide Area Persistent Surveillance (WAPS) imagery


APC, Incorporated–Raleigh, N.C. June 2012-present

Proposal Writer for IBM C2S Effort

Develop compliance matrix, proposal templates and schedule

Create/facilitate storyboarding and color team reviews

Develop boilerplate content for proposals

Work with/interview subject matter experts from different areas of the company to develop content for proposal

General Dynamics Advanced Information Systems–Herndon, VA. February 2011–May 2012

Lead Technical Writer for the Multi-INT Analysis and Archive System (MAAS) program with National Geospatial-Intelligence Agency (NGA)

Work with developers/SMEs to update SDLC-related documentation (e.g., System Design Documentation [SDD], System Engineering Management Plan [SEMP])

Write/edit/revise the MAAS Installation Guide and associated Help files

Responsible for updating the MAAS User Manual and accompanying training documentation

Revise/edit all Engineering Release Reports/Studies

Gather and edit requirements documentation, use cases

Responsible for MAAS Quick Reference Guide creation

Review/approve all documentation for accuracy and consistency

Preparing and formatting new/existing document templates

Perform MAAS Hardware and Software systems troubleshooting

Insight Global, Incorporated–Stafford, VA. September 2010–February 2011

Technical Writer for General Dynamics Information Technology Protection (GDIT)

Responsible for authoring and editing technical documentation for Marine Corps Enterprise Information Technology Services (MCEITS), which included:

System Administration Manuals

Build Guides

Engineering Plans (SEMP, TEMP)

Serco, Incorporated–Rockville, MD. August 2008–September 2010

Technical/Graphics Writer for the Department of Homeland Security Customs and Border Protection (CBP)

Responsibilities included:

Working as a Lead Technical Writer on the DHS Customs and Border Protection (CBP) Western Hemisphere Travel Initiative (WHTI) infrastructure project

Working with technical SMEs to gather and consolidate information into a WHTI Radio Frequency Identification/License Plate Reader (RFID/LPR) Operations and Maintenance Manual for CBP personnel

Creating a troubleshooting Pocket Reference Guide to assist CBP personnel in troubleshooting CBP hardware in the field

Providing instructor-led training to CBP/Office of Information Technology/Field Technology (OIT/FTO) staff and officers on the WHTI LPR/RFID solution about the importance of the WHTI RFID/LPR system

Working with the Program Management Office (PMO) office to coordinate training delivery

Point of contact (POC) for system software and hardware issues, including documenting and reporting findings to facilitate problem resolution and consulting with technical SMEs to obtain answers to client issues/concerns with system

Creating monthly status reports for PM review and submittal

Establishing writing process guidelines for the creation, editing and storing of newly created technical documentation

Ensuring that all technical content is reviewed, edited and published

A&T Systems, Incorporated–Silver Spring, MD. July 2008–August 2008

Technical Writer for MARYLAND.GOV SharePoint Portal Software Implementation (two-month part-time contract)

Collaborated with technical SMEs to create SDLC-related documentation for the MOSS 2007 implementation effort

ATS Systems, Incorporated–McLean, VA. April 2006–August 2008

Technical Writer/Web Administrator/Content Writer for the Architect of the Capitol (AOC)

Responsibilities included:

Updating the AOC website using CommonSpot Content Management System (CMS) and HTML

Providing assistance to Webmaster on template design and display for all seven AOC websites

Creation of an Alternate Computing Facility Disaster Plan

User manual creation for AOC telework effort

Development and editing of SDLC-related documentation for the Novell to Windows platform migration effort

Reviewing documentation and recommending revisions or changes in scope, format and content

Maintained records and files of all documentation revisions using SharePoint

Writing, editing and producing newsletters, brochures, annual reports, news releases, and special interest articles for the AOC’s seven jurisdictional websites

Writing quarterly Webtrends reports for AOC’s executive management

Creating banners for the USBG, Senate, House and AOC websites using PhotoShop for AOC redesign

Wrote quarterly Webtrends reports for AOC’s executive management using Word 2007

Updated and maintained SharePoint IT team site

Public School Teacher August 1993–January 2006

Monroe County Schools, New York; Fairfax County Schools, Virginia; Charles County Schools, Maryland

Selected to teach Elementary, History, Civics, U.S. Government and Business Education


Nazareth College–Rochester, New York May 1993

MS, Education/English

Saint John Fisher College–Rochester, New York May 1990

BS, Business, concentration in Finance

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