Customer service associate,Human Resource assistant

OREOLUWA COKER

** ***** *****, ***. **

Phone: 708-***-****

Calumet City, IL 60409

E-mail: ***.*****@*******.***

EDUCATION

THE UNIVERSITY OF LAGOS Lagos, Nigeria

Bachelor of Science in Personnel Management

July 2002 - July 2006

Secretary of The Student body of Personnel management

KAPLAN UNIVERSITY

Project Management Certificate Program

Oct 2008 – August 2009

•Skilled in leading a project from initiation to execution and preparing a project scope management plan.

•Ability to effectively create a project team with appropriate work skills to complete the project tasks and goals.

•Developed required skills to efficiently define projects objectives and identify its assumptions and constraints.

EXPERIENCE

MB FINANCIAL BANK

Glenwood, Illinois

Customer Service Associate

Oct 2008 – Till date

•Work with customers on a daily basis meeting their banking needs and identifying opportunities for cross selling of value added products and services.

•Process and perform teller transactions in the areas of checking, savings and loan payments and also reconciling and depositing daily funds accurately.

•Sell official instruments offered by the bank such as certified checks, money orders and travelers checks

•Ensure regulatory requirements are met and take part in all compliance trainings in the institution

•Provide highly personalized service that builds customers relationships and respond to a broad range of customer inquiries swiftly resolving problems.

DELGO GROUP INC.

Mableton, Georgia

Human Resources Coordinator

Aug 2006 - Apr 2008

•Researched trends and new methods for dealing with conflict resolution within the organization.

•Provided oversight for employee benefits and compensation.

•Conducted new hire orientation and employee termination reviews.

•Prepared job posting, sourcing, screening resume and interview scheduling for final candidate selection.

THE PROFILE PAD Lagos, Nigeria

Human Resources Assistant

Apr 2005 - Aug 2006

•Involved in pre-employment process including interview scheduling, background and reference follow-ups.

•Responded to verification of employment request and other related human resources issues.

•Organized information for meetings including agendas, handouts and follow up meeting attendees

•Provided travel support, expense reimbursement, reservation and events support

ADDITIONAL INFORMATION

•Proficient in Microsoft office suites including Word, Excel, and PowerPoint

•Excellent writing, communication, analytical, organizational and interpersonal skills

•Self motivated and driven, enthusiastic and able to identify problems and recommend solutions.

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