Technical Support Medical
Resume:
Terrance L. Roberts
South Euclid, Ohio 44121
Dear Human Resources Manager,
I am excited to submit my application. Upon review of my resume you will find I have many diverse skills. I believe my diverse experiences have allowed me to quickly adapt to new situations and environments extremely well. Based upon our apparent match I hope to hear from you soon so that we may discuss your needs in greater detail.
Respectfully,
Terrance L. Roberts
Terrance L. Roberts
4070 Princeton, blvd
Euclid, Oh 44121
Objective
My objective is to share my training/consulting abilities with a growing company. It would please me to contribute my analytic skills in Systems Application Support, Computer Operations, Desktop Support, as well as team support.
Professional Experience
Enterprise Software Development Toledo, OH
10/2011
EPIC Implementation/Go-Live Support
IT Technical Support Specialist – Contractor
EPIC Trainer – Contractor
ThedaCare Appleton Medical center, WI
Cadence, Prelude and ADT front desk support. Elbow to elbow CPOM support assisting physician and clinical staff with the new implementataion of Computerized Physician Order Management. My focus was one on one support and rounding with physicians needing extra training; Cardiologists, Pulmonologists and Hospitalists.
Enterprise Software Development Toledo, OH
09/2011
EPIC Implementation/Go-Live Support
IT Technical Support Specialist – Contractor
EPIC Trainer – Contractor
ThedaCare Appleton Medical center, WI
Cadence, Prelude and ADT front desk support. Elbow to elbow CPOM support assisting physician and clinical staff with the new implementataion of Computerized Physician Order Management. I was centrally located in the ICU and offered support in the ED as needed.
Profero Solutions Beachwood, OH
08/2011 and 09/2011
EPIC Implementation/Go-Live Support
IT Technical Support Specialist – Contractor
EPIC Trainer – Contractor
Cleveland Clinic Foundation, OH
CPOE support. Elbow to elbow support implementing the new Physician Challenge Question for medication and prescription distribution.
Profero Solutions Beachwood, OH
07/2011
EPIC Implementation/Go-Live Support
IT Technical Support Specialist – Contractor
EPIC Trainer - Contractor
Cleveland Clinic Foundation, OH
Op-time Go-live support. Supported clinical staff with pre-op, intra- op (circulator), and post-op modules. I trained RN’s on the grease board and scheduling. I also supported physicians with physician challenge questions which was implemented at the same time,
Profero Solutions Beechwood, OH
06/2011
EPIC Implementation/Go-Live Support
IT Technical Support Specialist – Contractor
EPIC Trainer - Contractor
Meriter Hospital, Madison, WI
Supported physicians and clinical staffing during their GoLive and implementation of Epic Ambulatory module. Assisted physicians in setting up smart-texts, smart phrases and utilizing smart links for charting. Preference lists were also a strong focus. Streamlined In-Baskets with clinical staff while training on telephone notating, and generating letters. Troubleshooting, and direct contact with the help desk for system optimization, and general “how to” support. Specific areas of focus were Radiology and Surgery.
Profero Solutions Beechwood, OH
03/2011- 05/2011
EPIC Implementation/Go-Live Support
IT Technical Support Specialist – Contractor
EPIC Trainer - Contractor
Cleveland Clinic Foundation, OH
Training Clinical staffing for the implementation of the Nurse Challenge Question Transition module. Assisting with pharmacy authentication for Order Entry, Dispensing, Verification, and Administration of medications. Departments of focus are Oncology, Urology, Nephrology/Dialysis, Chemical Dependency and Behavioral Health.
Profero Solutions Beechwood, OH
02/2011
EPIC Implementation/Go-Live Support
IT Technical Support Specialist – Contractor
EPIC Trainer - Contractor
Cleveland Clinic Foundation, OH
Training Physicians, and clinical staff, with the implementation of the Discrete Sig prescription application. I dealt exclusively with adult and child neurology departments
Profero Solutions Beechwood, OH
10/10-11/2010
EPIC Implementation/Go-Live Support
IT Technical Support Specialist – Contractor
EPIC Trainer - Contractor
Bon Secours Hospital Richmond, VA Big Bang GO-LIVE! Training and supporting Epic//Epicare, and ConnectCare builds version (9); Conversion rollouts & software implementations to a paperless software system. CPOE, ASAP support to Physicians and clinical staff with a focus on Pediatrics, Behavioral Health, Cardiac, and Surgery. Liason between nursing informatics and nursing staff.
Alego Health Willoughby, OH
02/2009- 10/2010
EPIC Implementation/Go-Live Support
IT Technical Support Specialist – Contractor
EPIC Trainer - Contractor
Cleveland Clinic Foundation, OH
Training and supporting Epic//Epicare, and ConnectCare builds version (9); Conversion rollouts & software implementations to a paperless software system. Support to ED Nurse, ED Providers, Inpatient Providers, Labor and Delivery, Women Services, Endoscopy, Oncology, CICU, NICU, PACU, Pulmonary Telemetry, Orthopedics, Renal, Cardiac, and Surgical ICU, Medical ICU, Cardiac Surgical, and Ambulatory-CCF.
Trainer to In-House Physicians, Nursing Staff, and Employees at Cleveland Clinic Foundation. CPOE, ASAP, Ambulatory, and Stork were my main areas of focus. Classroom’ training delivery / informal, ‘on the floor’ training assistance during start- up Start-up support, documentation Liason between nursing informatics and nursing staff. Cadence prelude and ADT front desk support.
Centers For Dialysis Care Shaker Heights, OH
10/2007-08/2010
Hemodialysis Practitioner
Providing dialysis care for ESRD patients under direct supervision of a MD or RN. Mainly consisisting of cannulation, vitals, charting, patient education, and glucose testing. Administering medications such as heparin and normal saline intravenously. Changing catheter dressings using aseptic techniques. Machine set-up, testing and disinfection. Ensured safe initiation and re-transfusion.
Associated Estates Realty Corp. Richmond Heights, Oh
02/1996-07/2001
Leasing Consultant
Touring prospective residents through 924 unit apartment complex. Sales, marketing, taking applications, verifying applicant information, inspection of vacant suites, creating work orders and resident support.
EDUCATION, TRAINING AND CERTIFICATIONS
2009 Certified Hemodialysis Practitioner
2007 Certified in CPR
09/2006-04/2007 - Cleveland Institute of Medical and Dental Assistants
Medical Assistant Certificate
01/2001-10/2003 – Lakeland Community College
Pre-requisite courses towards Registered Nursing degree
-Advance Medical terminology
-Phlebotomy
-Medical Coding
References Available Upon Request
Contact this candidate