Customer Service Manager

Education

Loyola University New Orleans

Bachelor of Science

Music Industry Studies – Minor: Business Administration May 2012

Emphasis on: Business Administration. Marketing, Financial Accounting, Management, Business Law, Music Marketing, Music Entrepreneurship, Music Finance, Video Editing, Video Directing, Multimedia Production, Digital Communication, Graphic Design, Music Technology, Legal Issues in the Music Industry.

Skills and Competencies:

Microsoft Office (Word, Excel, PowerPoint);

Web Design using HTML, PHP, CSS; Video Editing programs such as Final Cut and Avid; Professional Video Camera handling

Preparation of presentations, documents and schedules; Manage calendars, schedules and organize meetings; Assembling of Materials; Data Entry; Managing e-mail;

Proven experience in designing and implementing social media campaigns including: Facebook, Twitter and Foursquare accounts.

Proven experience in supporting organization of venues and presentations;

Proven experience in designing and implementation of group engagement initiatives.

Excellent communication skills in English and Spanish; Strong writing skills; Excellent interpersonal skills; Ability to Multitask and handle above average workloads;

Fluent in English and Spanish

Work Experience

Sideline Sports Marketing Miami, Fl, Marketing Assistant May 2012 – Present

General Administrative duties including scheduling meetings, arranging appointments, event planning, preparation of status reports. Research on requests and maintain general awareness of industry trend, formats and competition.

Sideline Sports Marketing Miami, FL , Intern May 2011- August 2011

Developed and managed the social media campaign that included three websites, Facebook, Twitter and Foursquare accounts. Created content that changed every week, received customer feedback and followed up with them for maximum satisfaction.

Residential Life Loyola University New Orleans, Desk Manager May 2009- May 2012

Managed Scheduling Desk Assistants an the Loyola University’s residential halls. Available 24/7 to help with scheduling issues, residential hall activities, conflicts with residents and integration within the team.

Center of International Education, Loyola University New Orleans, Orientation Coordinator August 2009, 2010, 2011

Designed and implemented activities for new international students to ensure proper engagement with the student body and to adapt in Loyola’s campus. Managed office work such as filing, making copies, and creating documents.

Iggy Vision, New Orleans, LA, Video Editor March 2008- May 2009

Edited videos with the footage filmed by the company. Used programs such as Final Cut and Avid. Arranged videos with the client’s vision and input.

Voodoo Music Experience, New Orleans, LA, intern October 2008,2009,2010,2011

Assisted the LOA Lounge (VIP section) coordinator. Greeted guests and helped to resolve customer service issues.

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