Customer Service Administrative Assistant
Resume:
Akeshia R. King
Indianapolis, IN 46202
*******.****@*****.***
Objective
To obtain an entry-level accounting position to help utilize and apply my strong professional, communication, interpersonal, and technical skills
Education
University of Indianapolis Indianapolis, IN
Bachelors of Arts in Accounting Dec 2011
• Minor in Finance with an emphasis in Spanish
• Bridge and 21st century scholar
• Eligible to sit for CPA Examination
Professional Experience
DuCharme, McMillen, & Associates Indianapolis, IN
Associate Analyst Mar 12 - present
• Prepare business personal property tax returns for assigned clients in adherence to client agreement and requirements set forth by state and local taxing jurisdictions
• Balance reconciliation by evaluating disposed, acquired, transferred, partially added and partially terminated assets against data imported in Property Taxation Management System to generate returns
• Manage, review and resolve assessment notices, tax bills, and check requests by correcting significant variances, verifying depreciation and trending tables with assessor, utilizing installments for substantial tax amounts, and request funds within designated time interval.
PAR North America Carmel, IN
Account Coordinator Aug 10 – Mar 12
• Handled incoming calls related to automobile recovery issues such as reporting of repossession data
• Coordinated communication between financial institution, repossession agent, and customer by ensuring proper documentation of account activity in the integrated computer system
• Ensured all accounts in the specialists queues are worked daily while consistently exceeding performance benchmarks in areas such as speed, accuracy, & volume
Pitney Bowes Government Solutions Plainfield, IN
Customer Service Representative Aug 09 – Aug 10
• Received inbound calls from customers seeking to purchase collectible coins and other items that may pertain to the coins
• Responded to inquires regarding current orders, products, and/or subscriptions to upcoming coin releases
• Managed a high-volume workload within a deadline-driven environment
Bering, CPA Firm Indianapolis, IN
Administrative Assistant / Junior Accountant Dec 08 – Apr. 09
• Handled administrative functions such as answering phones, updating client information, organizing & cleaning office space, filing, copying and faxing
• Prepared income tax returns for individuals and small businesses
• Reviewed financial records, such as prior tax returns, income statements, and documentation of expenditures to determine forms needed to prepare and compute tax return
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