Training Development

MALEIKA R. WALKER

***** ****** **** ****** #*** Cypress, CA 90630 714-***-**** ********@*****.***

RGANIZATIONAL DEVELOPMENT, TRAINING, INSTRUCTIONAL/CURRICULUM DESIGNER AND

education professional offering over 18 years of experience with an outstanding record in designing innovative

programs that increase revenues, customer satisfaction and employee motivation. Recognized for creating

stimulating and interactive learning environments, encouraging participation and individual contributions, as well as

providing effective, clear and concise information in formats that promotes high retention levels. Successful key consultant, mentor, coach and educational resource to new hires, managers, c-level executives as well as customers and partners, who is recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.

KEY SKILLS

• Customer Relationship Development

• Project Management

• Certified in DiSC, MBTI, 360

• Staff Training, Development & Management

• Course Design & Delivery

• Measurement & Evaluation

• Public Speaking

• Organizational Development

• Interpersonal & Communication Skills

• Implementation Strategies

• Teambuilding & Development

• Computer Based Training

• Leadership Development & Mentoring

• Blended Learning Methodologies

PROFESSIONAL EXPERIENCE

METANOYA CONSULTING & PROFESSIONAL DEVELOPMENT – Cypress, CA

Consultant/Executive Coach, 2005-Present

• Develop and deliver coursework and training materials designed for effective education of intended audience

• Serve as key consultant and educational resource to new hire, manager, and coach to personnel

• Analyzed problems, formulated options, and presented solutions offering win-win outcomes

• Conduct and participate in workshops designed to promote intellectual, personal and social growth of intended audience

• Lead organizational development projects to improve organizational culture

• Evaluate the performance, financial, and cultural impact of learning and organizational development

• Assess learning and organizational effectiveness needs

• Determine readiness for change

• Delivered superior customer service while working with clients on a daily basis for various new and on-going training projects

• Prepare project proposals and plans

• Facilitate feedback sessions

• Design, develop, and deliver leadership and management development learning experiences to improve individual and organizational capability

• Plan, develop, and implement employee programs and activities to motivate personnel, enhance morale, and retain valuable employees

• Provided pro-active, decisive, and hands-on leadership within volatile industry

• Manage client relations through frequent written and oral communications

• Write and develop complete reports, course curriculum, grants and correspondence

• Manage overall operations and individual projects

• Develop and implement policies, procedures, practices and action plans

PROFESSIONAL EXPERIENCE (CONTINUED)

XAP, INC. – Culver City, CA

Training & Development Supervisor, 2010-Present

• Ensure that a suite of synchronous and a-synchronous learning opportunities matches customer’s needs and supports

Train the Trainer model through use of a blended learning approach

• Oversee projects from development, design to implementation with clients

• Ensure that strategic areas of focus is reflected in all interactions with both internal and external customers

• Work collaboratively with Client Success Leaders, Implementation Managers, management and contractors to ensure that all commitments made to customers are met, consistently and on-schedule

• Work collaboratively with Implementation Manager to ensure that current and future product releases are understood and supported in a thoughtful and strategic manner

• Provide consultative guidance and support to customers regarding learning and engagement opportunities

• Develop training support materials reflective of sound and thoughtful pedagogical approach to learning that support strategic approach

• Increase the breadth and depth of training innovation through social media and other “out of the box” mediums

• Work to develop a “Learning Culture” at through the thoughtful development and execution of an internal training program

WEB WISE KIDS – Santa Ana, CA

Director of Education & Training, 2007-2009

• Design, develop and conduct trainings and presentations for educators, law enforcement and parents across the nation

• Develop, distribute, organize and update training manuals, multimedia visual aids, reference library, and other educational materials

• Formulate training policies and schedules, utilizing knowledge of identified training needs

• Recruit, hire, and train personnel for education department

• Conduct staff development training to improve operations using various learning styles

• Analyze and evaluate training needs to develop new training programs and modify and improve existing programs

• Ensure proper follow-up and customer support is provided to all partners who have been trained

• Supervise and evaluate trainers and interns

• Develop and deliver internal training workshops and information communication processes to ensure that staff has timely and accurate training and operational information

• Design and deliver web-based presentations & trainings on a regular basis to partners across the country

• Maintain the required databases of information necessary for an effective training program

• Provide ongoing support and service to all partners

• Represent Web Wise Kids at conferences, conventions, key events and meetings

• Cultivate new relationships with partners and nurture existing ones

• Coordinate and execute special projects as needed

• Serve as a liaison with executive officers

• Provide support to WWK as needed and assigned

WESTWOOD COLLEGE & UNIVERSITY OF PHOENIX – Torrance, CA & Online

Faculty, 2005-2010

• Manage the virtual classroom to an appropriate level for college students

• Create a classroom environment that is focused on course content and detailed, timely feedback

• Focus on course content and instruction, rather than facilitating discussion

• Provide individualized attention to students who require additional assistance

• Designed lesson plans catering for student interests and diverse individual needs, dramatically improving student performance in coursework

PROFESSIONAL EXPERIENCE (CONTINUED)

NEW CENTURY CORPORATION – Irvine, CA

Senior Education & Training Specialist, 2004-2007

• Planned, coordinated and directed quality educational programs to develop trainers and associates to their maximum potential

• Designed, coordinated, and facilitated three-day new hire training

• Developed and managed the certification process to ensure the ongoing effectiveness of trainers, Account

Development Managers, sales staff, and external customers

• Designed and delivered web-based trainings on a weekly and monthly basis to employees and customers across the country

• Conduct staff development training to improve operations using various learning styles

• Developed and delivered internal and external training workshops and information communication processes to ensure that staff had timely and accurate training and operational information

• Organized and developed training manuals, reference library, testing and evaluation procedures, multimedia visual aids and other educational materials

• Evaluated performance of instructors and monitor progress of trainees

• Maintained the required databases of information necessary for an effective training program

• Conferred with management and supervisory personnel in order to determine training needs

• Coordinated special projects as needed

UNIFIED SCHOOL DISTRICTS & TEACH FOR AMERICA– CA & TX

Educator & New Teacher Supervisor, 1994-2004

• Designed, implemented, and supervised special programs

• Trained teachers and staff on pertinent laws, regulations, and methods used to work effectively with Special Education students

• Collaborated with teachers in modifying lesson plans that match student’s individual needs

• Develop and supervise implementation of special programs for district schools, ensuring teacher excellence, student effectiveness in transitioning into the mainstream, compliance with state and federal regulations, and sustainability

• Design, implement, and model special programs for directors, principals, and teachers at district charter schools, resulting in enhanced teacher effectiveness

• Conduct training for administrative and support staff. Demonstrate lesson plans and activities for teachers; collaborate with them to modify lesson plans that match student’s individual needs; managed a support staff for 15 schools within the district

• Planned and implemented instructional system for students in grades 6-12, including units at several instructional levels to meet the individual needs of students

• Managed, adapted, and trained approximately 100 corps-member teachers, using Teach for America’s framework and achieved significant improvements in their productivity

• Conferred with staff in order to plan and develop curriculum designed to meet needs of students

• Visited classrooms to observe the effectiveness of instructional methods and material

• Evaluated teaching techniques and recommended changes for improving them

• Directed teaching personnel on school systems

• Conducted professional development workshops for teachers

• Assisted in the recruitment and the in-service training of teachers

• Produced quarterly newspaper, distributed quarterly to 1300 students; produced annual yearbook

• Served as Chair of School Consultation Team, Served as a member of Personnel Committee, and Coach of Cheerleading and Drill Team

EDUCATION

FIELDING GRADUATE UNIVERSITY – Santa Barbara, CA

PhD in Organizational Development, in progress

PEPPERDINE UNIVERSITY – Malibu, CA

Masters of Science in Administration & Masters of Arts in Education

HOWARD UNIVERSITY – Washington, DC

Bachelor of Science in Human Development

AFFILIATIONS

Member, ASTD (American Society for Training & Development) Member, ODN (Organizational Development Network)

Member, ASCD (Association for Supervision and Curriculum Development) Member, International Association for Continuing Education & Training

TECHNOLOGY SUMMARY

MS Office (all) eMarketing LMS Project Management Social Networking Skills Webinar Systems (all) Windows (all) Adobe (Acrobat, Captivate, Photoshop, Illustrator, Snag It, RoboDemo) Screencast CRMs CBT Software Performance Evaluation Systems

714-***-**** ********@*****.***

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