Customer Service Technician
Resume:
Althea McHayle-Barnett
Douglaston N.Y. 11362
**********@***.***
SUMMARY:
Customer Service Representative/Teller with over 10 successful years providing outstanding service to customers and co-workers, possess excellent secretarial abilities, along with great communication, reasoning and organizational skills. Technology proficiency including Microsoft Word and Powerpoint. Extensive experience in cash handling, including balancing and keeping cash within established guidelines. Also, certified patient care technician, phlebotomy technician and EKG technician.
CAREER EXPERIENCE:
Administrative Support
• Draft and type correspondence for the manager
• Keep record of appointments and special events so that each one is conducted on time.
• Organize and schedule meetings according to company policies
• Managing telephone calls and re-routing them to the right department
• Make detailed notes of the proceedings of the entire meeting
• Update other members of staff personal files with memos and other correspondence
• Assist with the smooth running of the office
• Inform customers of various new products and screens Managers incoming calls
• Monitor and calculate vacation leave and days off for staff
• Maintain proper filing system for paper documents as well as for electronic ones.
Banking
• Conversion of Foreign currency to local currency.
• Process deposits and withdrawals
• Responsible for the security of assigned cash which had to be maintained and balance within established guidelines
• Balance cash and entries at the end of each day
• Prepare monthly checking account statements
Customer Service
• Assist with opening savings checking and some investment accounts
• Assist with customers inquiries.
• Attend numerous training seminars to learn new products, and improve customer service skills
• Inform customers of the various bank products and services
CAREER HISTORY:
Clerk (volunteer) Long Island Jewish, New Hyde Park, NY 02/2011 - present
Childcare Friedman Daycare, Roslyn, NY 02/2003 - 2011
Sales Associate Macy’s, Douglaston, NY 09/2010 part-time
Cashier YUM Brands, Greenvale, NY 04/2009 -08/2010
Teller/Secretary National Commercial Bank Jamaica W.I. 06/1996 -11/2002
Receptionist/Typist Mutual Security Bank, Jamaica W.I. 04/1992- 05/1996
EDUCATION/CERTIFICATES:
Devry University, Long Island City, NY
Bachelor Degree
Business Administration degree – Healthcare major
Expected graduation 2012, GPA 3.45
Montego Bay Community College, Montego Bay, Jamaica W.I.
Secretarial Certificate
Montego Bay High School, Jamaica W.I.
High School Diploma
Certified Nurse Aide Advanced Technician (ASMT),
Certified Phlebotomy Technician (ASMT)
Certified EKG Technician (ASMT)
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