Professional Financial and Customer Service Oriented Professional

Lenessa N. Promise

*** ******** **., ***. ***

Jacksonville, Florida 32225

904-***-**** home phone

*********@*******.***

SUMMARY OF

QUALIFICATIONS

•Devised and executed fundraising activities, cost reduction techniques, and strategic purchasing for various financial committees

•Heavily utilized popular business spreadsheets and word processing software such as Microsoft Excel and Microsoft Word

•Enhanced relationships through providing beneficial solutions for client and business in fast paced environments

EDUCATION

Jackson State University-Jackson, MS

Master of Professional Accountancy, May 2007

Concentration: Accounting

The University of Southern Mississippi-Hattiesburg, MS

Bachelor of Science in Business Administration May 2005

Major: Accounting

Human Resource Management

WORK

EXPERIENCE

Citi Cards- Jacksonville, FL

Collections Representative, April 2008-Present

•Performed outbound collections for outstanding bankcard accounts

•Negotiated appropriate payment arrangements beneficial to clients and the firm

•Researched client accounts to effectively resolve problems and inquiries

Merrill Lynch Site (Contract)-Jacksonville, FL

Reconciliation/Processing Specialist, July 2007-January 2008

•Accurately and efficiently processed stop payment and void requests

•Authorized the payment of checks presented to various financial institutions

•Trained and mentored employees in training programs

•Reconciled designated account information with bank information

DSI Security, Inc.-Flowers, MS

Security Receptionist, November 2005-June 2007

•Logged in visitors, vendors, and employees

•Monitored surveillance cameras and responded to emergency situations

•Successfully trained incoming employees

Fas Tax- Vicksburg, MS

Tax Preparer, January-February 2004

•Accurately and efficiently processed income tax returns

•Consistently exceeded sales goals of organizational products

Phi Chi Theta Economic Fraternity- Hattiesburg, MS

Bookkeeper, January 2002-May 2003

•Organized and executed fundraising activities

•Prepared bank reconciliations and financial reports

•Effectively maintained organizational treasury through computerized systems

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