Work at Home sales / customer service

Tiffany A. Smith

**** ***** ***** **

Raleigh, NC 27613

919-***-****

**********@*****.***

OBJECTIVE

To secure a position in sales that will allow me to build upon my current abilities and success as a Yellow Pages / Internet sales consultant and provide opportunities for personal and professional growth.

SKILLS AND ACCOMPLISHMENTS

Demonstrated ability to grow an existing base of Verizon Yellow Pages and Superpages.com customers while converting new print and internet customers. Consistently complete a minimum of 40 cold calls per day to achieve new business objectives. Develop strong customer relationships and provide quality service to ensure complete and accurate processing of all advertising.

Exceeded directory objectives in both full sales canvasses completed in 2007 achieving Quota Club status. Results for each campaign are listed below.

Directory Total Revenue Objective Total Revenue Achieved % to Obj.

Greater Fort Myers $5,465 $6,110 112%

Greater Naples $3,427 $5,169 150%

Directory New Revenue Objective New Revenue Achieved % to Obj.

Greater Fort Myers $3,100 $3,374 108%

Greater Naples $2,000 $3,050 152%

Received campaign award for the Fort Myers directory for most bundle sales.

INTERPERSONAL SKILLS

• Communicates well at associate and management levels

• Strong ability to multitask in fast paced environment

• Able to meet multiple deadlines / benchmarks

• Works well in team environment or independently

• Adapts to various personality styles

• Excellent time management skills

• Attention to detail

• Excellent Customer Service Skills

CHRONOLOGY OF EMPLOYMENT

Mar. 2007 – Current Verizon Information Services / Idearc Media Fort Myers FL

Yellow Pages Outside Sales Representative

Apr. 2004 – Mar. 2007 Verizon Information Services / Idearc Media Fort Myers, FL

Administrative Office Support

2003 – Apr.2004 Verizon Information Services Amherst, NY

Administrative Office Support

2000 – 2003 Verizon Information Services, Amherst, NY

Receptionist

1997 – 2000 Gerber Small Animal Hospital Niagara Falls NY

Staff Assistant

References available upon request

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