front desk
Resume:
Amanda Brooks
East point, Ga 30344
**********@*******.**.**
Career Overview
I am a mature, hardworking and well spoken young person who is looking for a customer service role in a busy working environment. Possesses excellent communication and teamwork skills. Willing to learn new skills in a challenging role with prospects.
Core Strengths
Excellent Customer Service
Works well in a team but can also use own initiative
Excellent eye for detail
Able to pick up new skills when shown
Mature and friendly with good communication skills
Flexible and adaptable in all working practices
Organized and able to prioritize workload
Willing to undertake further study or training within the job role
Accomplishments
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
Customer Relations:
Earned highest marks for customer satisfaction, company-wide.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Work Experience
December 2007 to January 2010
Holiday Inn
Front Desk Agent
Customer Service Account Billing Inbound and Outbound calls Reservations Registering Guest.
Guaranteed positive customer experiences and resolved all customer complaints.
Received multiple reviews acknowledging my level of dedication to excellent customer service.
Directed calls to appropriate individuals and departments.
Accurately balanced cash drawer after every shift.
Built long-term customer relationships and advised customers on purchases and promotions.
Developed reputation as an efficient service provider with high levels of accuracy.
February 2007 to December 2007
ASDA Wal-Mart
Sales Assistant
Customer service.
Operated till.
Daily Inventory Checks
Greeted customers entering the store to ascertain what each customer wanted or needed.
Implemented new processes and systems for improving customer service satisfaction.
Earned “Top Seller” for two consecutive quarters in 2007.
Described product to customers and accurately explained details and care of merchandise.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Provided an elevated customer experience to generate a loyal clientele.
Educational Background
2006 Green Down Secondary Swindon, England
GCSE Basic Subjects
GCSE (High School Diploma equivalent) English A
GCSE Maths B
GCSE Science C
GCSE Food Technology B
GCSE Design Technology B
Additional Information
HOBBIES & INTERESTS
I enjoy reading, ice-skating, swimming and dancing. I also enjoy going to the cinema and socializing with friends.
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