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Marilyn Stephens resume

United States
11.00 per hour
September 18, 2008

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Marilyn Stephens

*** ****** ***** *** **

Newport News VA 23601



-Three years in customer service and sales with recognized strengths in problem solving and

trouble shooting

-Possess solid computer skills, excellent working knowledge using Microsoft Word

-A team player acknowledged as a “Total Quality Customer Service Professional”

-Maintain quality control and constantly seeking new ways to improve customer service

-Effective problem solving and manage heavy work flows without direct supervision

-Extensive product knowledge and a solid history of sales success

-Strong organization and planning skills combined with the ability to coordinate the efforts of many to meet organizational goals

-Persistent, patient, and sensitive to customers need and apprehensions

-Hard-working team player with great communication skills

-Expertise in resolving escalated customer issues

Work History

Tradesmen International 6-08-Present

x33 Clean up

-Provide clean up on the USS Enterprise in Northrup Grumman shipyard also on the ground around the ship such as dumping trash

-Cleaning the dining area to provide a sanitary dining experience

-Working hydraulic pumps to avoid water overflow and spill damage

Teletech 4-07 to 3-08

Customer Service Representative

-Assist customers in explanation of billing charges

-Full training in Ensemble computer systems

-Providing customers assistance in swapping phones, changing rate plans, and applying customer discounts

-Restoring services and suspending services

-Providing adjustments and credits to accounts

-Migrating accounts from p2k (sprint billing system) to Ensemble (Nextel billing system) and reverse

-Modifying account information while providing excellent customer service

-Fully trained in S-View

-Fully trained in technical support issues using systems such as the tech triage tool

-Fully trained in data support using systems such as q-pass

-Assisting customers correcting issues with their internet service

-Refunding for defective downloads, programs, and ringtones

-Responsible for all areas of troubleshooting to correct cellular devices and services

Portfolio Recovery Associates 11/05-6/06

Account Representative

-Work closely with mortgage companies and legal staff

-Process and distribute daily checking information, review check request, and process credit card payment

-Assist consumers in reviewing their options in attempts to correct their finacial status

-Review and research credit reports

-Utilizing Whitepages and Personsearch to locate contact information

-Participate with third parties such as financial institutions and loan officers to assist in improving customers finacial situation

-Verifying death through the Social Security Administration

-Verifying property ownership with tax assessors throughout the United States

-Providing good customer service skills to minimize the risk of confrontation and maintain good rapport with the customer

-Offer settlements to customers for unpaid balances

Shirley Pewter Workshop 8/04-5/05

Professional Polisher

-Compounding castings for a smoother texture

-Polishing castings on a buffing machine

-Rouge for extra shine and perfected results

-Detailed inspection of product


Hampton Public Schools 2000

OSHA Certified to work with hazardous materials 2004


I enjoy reading, writing poetry and watching mystery movies

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