Administrative Secretary

Mary Louise Johnson CP # 714-***-****

**** **** ****** *-****: *****************@*******.***

Chino, CA 91710

OBJECTIVE

To fulfill a responsible position and meet company goals and objectives. Results oriented individual with extensive experience in the customer service and administrative fields which encompassed various industries.

EMPLOYMENT HISTORY

11/2006 TO PRESENT TJ PROFESSIONAL FLOORING SERVICE, Chino, CA

Administration

All aspects of business administration of home based service contractor;

administrative support, accounting, invoice/payment processing, marketing,

customer service and inside sales support.

9/2006 TO 10/2006 TEMPLOY, INC., Tustin, CA

Customer Service/Office Assistant (Contract Assignment at Studio Tech, Inc.)

Provide administrative support to office staff. Answer phones, direct calls, respond to inquiries regarding product line and complete sales calls by initiating customer phone orders. All aspects of customer service; customer support, order processing, pricing and delivery quotations, freight and shipping information, lead-times, inventory and stock status, tracking info and general problem solving. Maintain customer database.

5/2006 to 9/2006 APPLEONE EMPLOYMENT SERVICES, Cypress, CA

Administrative Assistant (Contract Assignment at St. Joseph’s Hospital)

Provide administrative support to Director of Compliance. Complete various projects as assigned. Generate reports and department newsletter. Respond to inquiries regarding educational module requirements and Compliance database. Maintain database, provide user support and general problem solving.

12/2005 to 3/2006 ULTIMATE STAFFING SERVICES, La Palma, CA

Accounting Assistant (Contract Assignment at Oasis Capital)

Respond to inquiries regarding trust fund/bond accounts and claim initiation. Process monthly customer statements, research account history and general problem solving. Complete various projects as assigned. Provide administrative support to staff, report generation and customer database updates.

2/2004 to 9/2005 RANDSTAD, Minneapolis, MN

Customer Service / Administrative (Contract Assignment)

Answer phones, direct calls, respond to inquiries, greet the public and schedule meetings and tours. Provide administrative support to department manager and staff by generating department correspondence, proposals and reports. Research account history, call documentation, department interface, account maintenance, pricing and delivery quotations, general problem solving responsibilities. All aspects of customer service and inside sales support.

Mary Louise Johnson CP #: 714-***-****

Page 2 E-mail: *****************@*******.***

EMPLOYMENT HISTORY (Cont’d)

1/2002 to 8/2003 PICA / HEADSTART, Golden Valley, MN

Secretary / Records Clerk / Reception

Answer phones, direct calls, respond to inquiries regarding family development program and greet the public. Process applications, record student records and maintain child record database. Provide administrative support to Center Director and staff. Compose and type correspondence, generate reports, create flyers, newsletters and calendars, staff timecard reporting. Maintain supplies and purchase requisition system. Interface with corporate staff and other center locations.

9/2000 to 12/2001 CANNON EQUIPMENT COMPANY, Garden Grove, CA

Sales Assistant

Direct calls, compose/type correspondence, create and maintain spreadsheets and reports, document shipping records. Maintain assigned customer accounts. Respond to customer inquiries, place and expedite orders, prepare pricing/delivery quotations, interface with Production, Engineering, Shipping and other departments related to order processing and customer service. Coordinate with corporate office staff.

7/1996 to 8/2000 XEROX CORPORATION, La Palma, CA

Customer Service Representative

Place and expedite service calls, provide technical phone support and document technician data. Provide pricing for equipment orders and installations. Assign technicians to service calls and equipment orders and installations. Coordinate equipment installations.

SUMMARY OF QUALIFICATONS / SKILLS

Experienced with PC using WordPerfect, MS Word/Excel/Access/PowerPoint/Publisher/Info Path/Outlook, Peachtree Accounting, QuickBooks, Great Plains, the Internet, and various industry specific applications and order entry systems in a Windows environment. Excellent keyboarding skills, typing 65 wpm and dictaphone transcription. Operation of all standard office equipment. Extensive capabilities in the secretarial/administrative fields, to include department administration, all aspects of customer service and inside sales support. Demonstrated skills resulting in performance of roles/functions with progressively increasing levels of responsibility.

A responsible person with good inter-personal skills. Ability to follow detailed instructions and meet deadlines by applying good time management and multi-tasking skills. Willingness to learn, accept responsibility and work well both independently and within a group, exercising good judgment. Effective means of communication, excellent organizational and problem solving skills.

EDUCATION

Regina High School Minneapolis, Minnesota DIPLOMA

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