Cheryl Anglim

CHERYL ANGLIM

***** ******* ****

Saugus, CA ***50

Home 661-***-****

************@***.***

OBJECTIVE

I am seeking a rewarding and challenging position with growth potential

PROFILE

• 11 years of insurance management experience

• Over nine (9) years of experience in bodily injury claims

• Reputation for being dependable, credible, a self-starter, adaptable & organized

• Experience in resolving liability disputes, bodily injury and coverage investigations

• Team oriented and able to work independently

• Experienced in customer service and possesses excellent communication skills

WORK HISTORY

American Playback Images 3/2009 – Present

Customer Service Representative Assist customers, handle marketing & resolve problems

The Automobile Club of Southern California 9/2006 – 3/2009

Liability Claims Adjuster III/Team Manager

• Successful in analyzing & resolving multiple claims ranging from minor to complex bodily injury (subjective & objective), 3rd & 1st Party, proper and represented claimants

• Effective in managing a pending from 150-185

• Prepared claims for lawsuits, attended Mandatory Settlement Conferences and Mediations

• Resolved liability and coverage investigations

• Proficient in COA, ISO and Claim Director

• Led a team of 8 non-injury claims adjusters including subrogation efforts of $1,000,000

• Formed an employee led based committee to build teamwork & foster morale

• 2008 Recipient of the STAR award

• 2008 United Way Coordinator

• Designed, Developed & Implemented a company-wide coverage pending report

Allstate Insurance Company 5/86-1/91 & 5/98-9/2006

Sr. Claims Service Adjuster 5/1998-9/2006

• Analyzed and settled minor to complex bodily injury for 3rd & 1st Party claims and Commercial Auto – unrepresented and represented claimants

• Prepared claims for Intercompany Arbitration & lawsuits

• Attended Mandatory Settlement Conferences and Mediations

• Successful in resolving liability and coverage investigations

• Led the Social Committee and participated as a team member on several office committees

• Established Volunteer Reading Program with two elementary schools

• Nominee of Individual Service Awards, Employee of the Quarter and Personal Bonuses

• Allstate’s 2003 Distinguished Performance Award Winner (top 4% of employees receive)

• Good Hands Award Winner 2005, contributed to winning Volunteer Office of the Year

Unit Manager 5/86-5/91

• Responsible for hiring, motivating and evaluating staff in areas of Customer Service Call Center handling 5,000 daily call volume, Accounting & Alstar – Sales Agency PC System

• Managed NJ Agency PC System Rollout for over 200 users

Explorer Insurance Company 8/93-5/98

Operations Manager

• Developed start up units: accounting, collections, customer service & data entry & responsible for a staff of 45

• Automated accounting department resulting in efficiencies in staff size

• Designed & coordinated a Voice Response Unit resulting in efficiencies of 10 employees

• Developed & Coached 5 supervisors

• Prepared department budgets & responsible for interviewing, hiring and firing

• Wrote training material for all departments

• Established production minimum standards for goal setting and motivating staff

• Managed AT&T phone system including a relocation to a new facility

Dendrite International, NJ 2/91-5/93

J&J Account Representative

• Trained pharmaceutical sales reps, designed training material & provided phone support

COMMUNITY INVOLVEMENT

Trained Docent at Stough Nature Center, Burbank CA

• Greet visitors

• Co-led family events and nature walks

• Assisted with Special Events: Earth Day, Haunted Hike and Native American Day

Division Representative for AYSO Soccer

• Successfully manage division & serve as liaison between organization & coaches

• Approve team names, distribute uniforms, communication materials & trophies

• Field questions for 36 coaches and 210 players and their parents

Volunteer at Highlands & Canoga Park Elementary Schools

• Assisted in the classrooms, prepped materials for teachers and developed a partnership between corporate and schools, assisted with school book fairs

• Helped Coordinate Reading Days: National Dr. Seuss Day, Young Author’s Day and Literacy Night

• Co-Chairperson for Spring 2004 & Spring 2005 Carnival/Craft Committee

• Chairperson for Spring 2007 Fundraising Event – Casino Night (Proposed Event)

EDUCATION

Illinois State University – Normal, IL

• Earned two Bachelors in Business Management and Business Education

• 6-12 Current Teaching Certificate Held in Business Education

• Delta Sigma PI, Professional Business Fraternity, Offices Held: Secretary, President

• Orientation Leader, 3 years, Responsible for move-in day & guide for 2000 students

REFERENCES Available upon request

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