Experienced claims assistant

WADII NISTAS

Home Address: * ***** **, ********* **, 02476 Phone: 781-***-**** E-mail: *******@*****.***

EDUCATION

Hassan 2 University Casablanca, Morocco June 1999

Major: Economics and Business Management Minor: Graphic Design

EMPL0YMENT

Lexington Insurance Company (AIG) Boston, Ma July 2008-March 2009

Claims Assistant

Communicating and collaborating with adjusters to provide claims support during the claim file process, which includes modifying claim data

• Researching, obtaining, and documenting claim information to ensure the level of service provided to our customers meets/exceeds expectations

• Successfully navigating the Claims Workstation to answer customer inquiries and accurately document pertinent situations

• Processing claim tasks to include loss/expense payments within authority

• Processing financial transactions within internal audit and departmental guidelines (e.g., stop pays, reissues; payment transfers, etc.)

• Managing claim file maintenance to include closings, transfers, splits, claim file audit pulls, etc.

• Processing correspondence (e.g., titles to salvage yards, power of attorney forms, etc.)

• Creating and maintaining technical and production logs

• Processing total loss salvage proceeds (CRA) and owner-retained total loss closings

• Effectively managing Task Assistant buckets within established time frames

• Efficiently researching claim issues to determine appropriate action

• Recognizing, prioritizing and escalating severe claims according to escalation guidelines

• Assisting with special projects as required/requested

• Demonstrating a technical proficiency with all computer systems necessary for the efficient management of daily tasks

Sun Life Financial Wellesley, MA April 2007-June 2008

New Business Representative and Data entry Clerk

• Help coordinate, prioritize and monitor Individual Insurance programs and projects

• Ran daily reports for senior management, Assist VP Underwriting team in collecting results of policyholder’s medical and financial information in timely and accurate manner.

• Prepares and sorts source documents, and identifies and interprets data to be entered.

• Contacts originators of source documents to resolve questions, inconsistencies, or missing data.

• Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and enters necessary codes.

• Compiles, sorts, and verifies accuracy of data to be entered.

• Main contact for one of eight internal teams.

• Handle correspondence from outside medical facilities along with Department of Motor Vehicles records.

• Support department needs including project prioritization, budgeting, research and project development

• Coordinates response or services requests between several departments.

Sofac Credit Casablanca, Morocco October 2002-April 2004

Office Assistant/ Clerk

• Performed computer and administrative tasks

• Update and chase delegated tasks to ensure progress to deadlines

• Coordinate work flow and maintain procedures manual to ensure consistent performance of routines

Syscom Casablanca, Morocco January 2000-September 2002

Lead Sales

• Meet with customers to assess make suggestions for service options

• Repaired and upgraded hardware and software for PC systems

• Interpreted and recorded financial information

• Refurbished laptops, desk stations, test stations, and various computer components

• Update database with customer account information

• Communicate with diverse customer base to resolve service and product issues

SKILLS

• Language: Fluent in English, French, Arabic and some German

• Computer: Microsoft Word, Microsoft Excel, Microsoft Access, PowerPoint, Microsoft Outlook, Lotus Note.

• Communications Skills (listening, verbal, written). By far, the one skill mentioned most often by employers is the ability to listen, write, and speak effectively. Successful communication is critical in business.

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