Credit and Recovery Administrations and Management

Seeking a full time position within a reputable friendly environment bringing the following experience, skills and attributes:

Broadly experienced working customer support, garnishments, account receivables, invoicing, bankruptcy, credit & collections, legal filings, client relations and general office support.

…Managed a diversity of routine functions and projects in a fast-paced, computerized corporate environment.

…Analytical and detail-oriented with a proven record for producing quality work within strict timelines.

…Demonstrate excellent communication, organizational, time management and problem solving skills.

…Exercise independent judgment, decision-making abilities, and a high level of confidentiality.

Professional Summary and Qualifications - overview

Demonstrated capacity to provide comprehensive and flexible backup support for all team members while maintaining a courteous manner at all times

Proven track record of accurately completing research, making informed decisions in business strategies within budget and company requirements

Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency to achieve organizational objectives

Interpreting and applying regulations, company policies and procedures to include customer and employee confidentiality

Proficient in general clerical and administrative duties and effective management of essential administrative tasks using strong attention to detail

Display quality customer service, earning numerous customer service achievement rewards throughout my career

Talent for resolving escalated customer service issues while being and teaching to be a team player at all times

Highly focused and result-oriented in supporting complex, deadline-driven operations;

able to identify goals and priorities and resolve issues in initial stages

Professional Experience

Professional Financial Services, Corporation

Augusta, Georgia

Corporate Recovery Manager 2003 - 2009

Created, developed and supervised the Recovery Department, which was implemented to play an active role in protecting the company’s assets through various channels such as accounts receivables, asset management and bankruptcy control, legal and garnishment filings while demonstrating excellent customer service skills.

· Managed all aspects of the Recovery Department to oversee recoveries and legal practices in six states while accurately processing monthly receivables and performing all aspects of customer service needs

· Prepared, filed and managed legal cases to include small claim litigations, garnishments, repossessions, asset liquidation, insurance claims while performing all follow up activity and incorporate all appropriate action or referrals

· Maintained files and insured organizational workflow, reviewing of motions and objections filed as well as monitoring post-petition delinquencies for the prevention of avoidable losses through the use of effective collection or legal practices and court appearances

· Engineered departmental systems and procedures and successfully trained new personnel and maintaining all expense, billing and receivables records on department and facility issues

· Update, track and monitor account status, execute letters, call backs and monthly reports as well as general ledger postings and daily bank reconciliation and large volumes of mail and prepared and filed legal answers and objections as appropriate and kept accurate records of garnishment, bankruptcy and loan payments for distribution to proper branches

· Developed and implemented the training manual for all employee training on responsibilities, policies and tasks and procedures

Georgia Bank and Trust Company

Augusta, Georgia

Recovery Specialist 1988 - 2003

Extensively experienced in the banking, collection and recovery area to include credit counseling, garnishments, insurance claims, repossession and foreclosure of bank assets. Knowledgeable, analytical and personable with excellent problem solving skills and strengths and enjoy working with the public. Proven ability to maintain exclusive control in areas of small claim litigations and bankruptcy activity while maintaining the highest standards in customer service and adherence to regulatory guidelines. Proficient in the use of MS windows and banking database systems.

· Credit counseling to consumer and commercial customers on loans, credit card, checking account activity and mortgages

· Maintained active commercial and mortgage loan files and preparation of detailed monthly reports for senior management

· Exclusive responsibility for commercial loans and bankruptcy activity which included special handling or recommendation of restructuring within the guidelines of company policies

· Small claims, garnishment and bankruptcy preparation and processing through the court system with or without attorney assistance

· Responsible for detailed and confidential documentation of all repossessions and resale of assets

· Responsible for account research, reconciliation, skip tracing and insurance claim filings to reduce or avoid company losses

· Trained others in all areas of collections, garnishment and court procedures, software management and general office procedures in accordance of company policy and procedures

· Developed and published the training manual for this position to effectively outline all responsibilities and tasks and procedures

Education and Training

Social and Political Science • Armstrong Atlantic State

University

Savannah, Georgia

Basic Law Enforcement • East Georgia Police Academy

Augusta, Georgia

Banking Continuing Education • American Institute

of Banking

Augusta, Georgia

Basic Accounting • Augusta Technical College

Augusta, Georgia

General Office Management • Augusta Technical College

Augusta, Georgia

Microsoft Office Computer Training • Augusta Technical College Augusta, Georgia

Computer Skills

PC: MS Word, Excel, Power Point, Access, and WordPerfect, Quicken

Community Involvement History

I have had the distinct honor of holding the position of President of the C.S.R.A. Fraud Prevention Group since 1993. This professional group consists of dedicated banking personnel as well as state, federal and local law enforcement officers from our surrounding area. The group has been instrumental in establishing effective communication between the law enforcement and banking industry by conducting confidential monthly meetings, providing professional networking and by providing informative bank robbery and fraud and activity email alert notifications to our members with the purpose to aid in the prevention of crime or losses and to promote safety and awareness.

Excellent References and Letters of Recommendations Provided Upon Request

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