Customer Service Medical Assistant

***** *** ***** ** ******, PA *****-****

814-***-**** ********@*****.***

Deb Chisholm Brown

Employment

March, 2007 to present: St Vincent Health System, Erie, PA

Billing Specialist

Using personal insight, and knowledge from previous employment to increase efficiency in billing. Worked with programs and staff to increase accuracy and reduce delay and denial of claims.

Remittance review of PA Medical Assistance for correct payment.

Follow up phone calls to payors and patients to resolve issues.

Initiate and follow through with appeals as required.

EOB review of MC/BC/Commercial insurances for line items billable to PA MA.

Experienced using ePremis, PROMISe, IDX, McKesson Medical Records, OAS Gold, Seimens, Excel, Word, YBFU (Accretive health) and several web applications.

Working with multiple programs and web applications, responsible for accurately billing insurance companies for hospital services.

2005-2007

Volunteer work, full time

2001-2005: RHMS Erie, PA

Billing specialist

Handled ER physician billing for all payers

Customer Service

1999-2001: Bayfront Open MRI Erie, PA

Billing Specialist / Receptionist

Responsible for scheduling, verifying prior authorizations, billing all insurances

1991-1999: Pleasant Ridge Manor

Case Mix Coordinator

Responsible for data entry and submission of required information to the state.

Developed training materials and trained nursing staff in site specific software.

Developed database for tracking and executing state mandated quarterly assessments

1983-1991: Drs. Voora, A. David, C. Dudenhoeffer

Medical Assistant, front and back office

REFERENCES

Available upon request.

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