Customer Service Manager

Resume of Angela Haas

**** ********* *****, #****, *******, Texas 75040 ************@*****.*** 972-***-****

Objective

I am seeking an opportunity to work in a general office or retail field of employment.

Summary of Qualifications

I have working experience in varied retail sales, hospitality, customer service, and store management environments. I have courteously greeted customers and efficiently processed transactions within busy, fast-paced retail environments. I’m skilled in areas of inventory control, order processing, and cashier management, where I have operated cash registers, scanners and computers to itemize and total customer purchases; collected payments and made change for cash transactions, and balanced cash drawers at the end of each shift. I have worked controlled activities related to cashing in areas of returns, purchasing, and exchanges. I have excellent merchandising, retail math, and communication skills, and have handled store stocking and floor-sets. I also have experience with opening/closing procedures. I am energetic, hardworking, and reliable and am known for my problem solving skills and for handling additional duties.

Skills

• Customer service excellence

• Skilled at operating computerized cash registers, scanners and affiliated POS systems

• Excellent at cash-handling accuracy and credit card transactions

• Skilled in loss prevention

• Skilled at merchandising and stocking

• Proficient skills in MS Word, Excel, and Internet

• Excellent communication and writing skills

• Skilled in hiring and training new staff

• Excellent creativity

• Highly organized

• Commitment to excellence

History

August, 2007 – May 23, 2012 Grocery Retail Industry

Customer Service Representative at Albertson’s; 2165 Buckingham Rd

Richardson, TX 75081

Greet customers and efficiently process transactions such as money gram, money orders, Texas Lotto, etc. within busy, fast-paced retail environment. Can operate a cash register, scanner and computer to itemize and total customer purchases, collect payments and make change for cash transactions. Work controlled activities related to cashing in areas of returns, purchasing, and exchanges. I was responsible for security of the booth and handled loss prevention. I am known for my problem solving skills and for handling additional responsibilities. I also have experience with opening/closing procedures. Respond to phone calls regarding store, products, and use, care and operation of products. etc.

May, 2005 – June, 2007 Quick Food Industry

Night Manager at Grandy’s; 2155 Northwest Highway Garland, TX 75041

Responsible for training new staff, create merchandise displays, cash handling, deposits, inventory floor manager, handle customer service, problem solving, organizing, misc. cleaning duties, inventory control, misc. paperwork, shipping and receiving. Responsible for other duties as assigned.

May, 2001 – May, 2005

Settled down and started a family

May, 1997 – May, 2001 Hospitality Industry

Office Manager at 429 RV Park and Marina; Quinlan, TX

429 RV Park and Marina is located on Lake Tawakoni and at that time was a family owned business with a marina, fishing pier, fuel dock, boat slips, laundromat and restroom with showers. The Ships Store offered a small restaurant serving burgers and fries, etc. as well as food, drinks, sundries and ice. We also carried fishing tackle, cut and live bait.

Received personal training on customer service, sales, problem solving, merchandise displays, daily audits, cash handling, misc. paper work, as well as misc. cleaning duties. I was responsible for collecting daily, weekly, monthly, and yearly rental fees of rental lots, etc. from guests, and helped manage the store and laundromat. I also handled other duties as assigned.

Education

Graduated from Lakeview Christian Academy, Quinlan, TX 1997

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