Customer Service Representative
Resume:
Pat Watson, Customer Service Professional
** ******** ******, **** ***** CT 06516
*********@*******.***
Objective:
To provide world-class service to your customers
with the highest quality of performance
expected from a tenured associate
Strengths:
Communication Skills
Excellent listening skills on the telephone and in person
Ability to focus on customer needs and implement matching services
Calm and positive approach to problem solving
Universal Skills
Self starter and team player, ability to follow instructions and
coordinate efforts
Analytical, ability to prioritize and complete tasks accurately
within deadlines
Flexible, able to adapt, learn new information and handle
new responsibilities
Computer Skills
Microsoft Word - utilized for general correspondence
SAP - utilized at Seton for three years for all customer services
such as order entry, tracking, history, and financial account history,
for multiple company locations
FileMaker Pro - utilized at Woodland Power Products for all customer
services such as order entry, tracking, history, and financial account
history, for multiple company locations
Snagit - utilized for ease of document capture and copy between
incompatible programs
Oracle - some exposure at home computer
Experience:
Customer Service Representative
Woodland Power Products, West Haven, CT 2010 - 2010 (temp)
Provided factory trained, expert technical instruction on assembly,
performance and maintenance for Cyclone Rake owners calling for
assistance; handled high call volume daily; determined individual
customer needs; advised which Cyclone Rake model was the best
fit; completed telephone orders including factory pick up, shipping
and delivery or return scheduling for all models and parts ordered
in the United States and Canada
Customer Service Representative
SETON Identification Products, Branford, CT 2006 - 2009
Handled 50+ phone calls daily, processed telephone orders for over
50,000 catalog products from nationwide customer base, handled
customer concerns, telephone, fax and email orders; coordinated
artwork, copy, and rush requests; maintained high order to call
ratio, accuracy and product up sell levels
Emergency Road Service Customer Service
CT Motor Club (AAA), Hamden, CT 1999 - 2006
Provided calm and efficient service for anxious members stranded
with a disabled automobile; accurately collected and made data entry
of location, vehicle and problem information; dispatched emergency
service vehicle; handled customer services including new and add on
memberships, benefit and billing questions
Central Station Alarm Monitor
Alarm Guard, Orange, CT 1996 - 1999
Spoke to customers when their burglary, fire, medical or panic alarm
signaled central station computer, obtained password or dispatched
ambulance, police, or fire departments, called to notify listed family
and friends; resolved any equipment concerns including trouble
shooting or dispatching service technicians
Education
Management Information Technology Certificate
Microsoft Word, Excel, Access, PowerPoint, Project, Outlook
Electives Added: Medical Terminology and Medical Billing/Coding
Gateway Community College, North Haven CT
Bachelor of Science Health and Physical Education
Southern Connecticut State University, New Haven CT
Contact this candidate