Customer Service Manager

Annetrea Pinson

**** ****** ***.

Powder Springs, GA 30127

Phone: 404 -207- 5848

mailto:*********@*****.***

Summary

Motivated self -starter with professional attitude and appearance. Strengths include accuracy, organization, attention to detail, and excellent verbal and written communication skills.

Technical Skills

Microsoft Office, WordPerfect, PowerPoint, Excel, Access, 10-Key

Professional Experience

Dollar General November 2008- Current

Store Manager

Supervise store employees daily duties and work schedules. Customer Service skills and vendor relations.

Payroll management

Product merchandizing and inventory

Daily cash and profit reporting

Employee training

Family Dollar April 2005-June 2008

Store Manager

Supervise store employees daily duties and work schedules. Customer Service skills and vendor relations.

Payroll management

Product merchandizing and inventory

Daily cash and profit reporting

Employee training

Spherion Staffing July 2003-Dec 2004

Administrative Assistant

Front desk receptionist duties with job placement and employee recruiting

Administer skill assessment test

Preliminary interviewing

Reference verification

Background Screening

UPS July 2001-July2003

Administrative/Finance

Responsible for overseeing and initiating audits on individual shippers of UPS. Problem solving skills, independent thinking, manage incoming and outgoing correspondence.

Devised reporting tools, calculated and maintained weekly/monthly accounting reports.

Performed detail administrative duties, project work, and compilations design

Established, maintained, and revised files, emails

Contact person for all hub supervisors relating to all audits

Crawford & Company Jan2001- July 2001

Administrative/Billing

Responsible for reviewing, verifying, and researching information needed to bill various medical insurance companies.

Verified any information submitted for payment, researching information

Organized all patient account information into filling system

Billing discrepancies

Handle all billing correspondence

UPS Dec 1998-Jan 2001

Payroll Administrator

Responsible for entering in all child support and garnishment.

Handle all child support, garnishment and chapter 11 cases.

Keyed in all child support and garnishment for the whole east and west coast.

Processed grievance checks for Georgia and Tennessee.

Processed union dues for Georgia.

Education

Delgado Tech, New Orleans, LA 1994

General Studies

References Available Upon Request

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