Customer Service Sales

RIAD RIAD

*****, **** *** ( Edmonton, Alberta, Canada ( T6G 0L4

Cell: 780-***-**** Email: ********@*******.***

Versatile, goal-driven Business Developer with 7+ years of multifaceted

experience in team leadership, process improvement, relationship building

and project management in the finance. Offers perceptive analytical skills,

creativity and strategic focus that can be leveraged to elevate market

share and increase productivity markets.

Polished and engaged communicator and networker with fluently bilingual

communication skills and exceptional management acumen. Readily establishes

affinity and trust with people, inspiring various co-workers from a wide

range of industries and backgrounds. Blends excellent tactical planning

capabilities and a superb eye for detail to steer high-priority projects

from concept to execution, consistently delivering top quality results.

Education

BACHELOR OF INDUSTRIAL ENGINEERING, Concordia University, Montreal, QC, '05

Career Highlights

Inside Technical sales 2012-2012

Score Energy, Edmonton, Alberta

Recruited by the Market leader in the Valve industry. This position is

responsible for: responding in a timely manner to incoming tasks

(responding to requests for quotes, order entry, applications assistance,

product selection, resolving customer issues); outbound activities

(following up on quotes, opportunities, and leads and maintaining account

relations); providing support to Outside Sales Managers, Manufacturer's

Representatives, and Distributors; and is responsible for promoting all

aspects of exceptional Customer Service.

. Through proficient use of interpersonal skills via phone and email,

engage and probe customer to ensure their true needs are determined and

provide optimal solutions.

. Responded in a timely and accurate manner to all incoming tasks and

outbound activities and resolve issues.

. Ensured coaching and development of the team.

. Provided applications and product selection assistance customers.

. Regular outbound calling to follow up on quotes, opportunities, and

leads.

. Provided support to Regional Sales Managers, Manufacturer's

Representatives, and Distributor.

. Maintained account relationships with key decision-makers at assigned

accounts and cultivated long-term relationships at all levels of account

organization

Procurement Specialist

2011-2012

Edison International, Cairo, Egypt

Recruited by the largest Italian power generation company to leverage

strong consultation analysis and exceptional leadership oversee project

leadership initiatives.

. Established and fostered relationships with key clients including

Schlumberger, Halliburton, Baker Hughes and Weatherford.

. Developed cross-departmental communication and ultimately improved client

relations.

. Piloted organizational improvements to target cost control strategies.

. Advised financially directors, managers and other executives. Performed

evaluations, analysis and presented reports that helped the company

remain competitive in the business market.

. Lead process Improvements creating new models for business dealings to

reduce operational cost

. Supported auditing processes.

. Approved purchase orders and evaluated sales performance.

. Analyzed invoices and management fees.

. Forecasted the market prices and prepared budgets.

. Coordinated shipments and sent pre-alert notices to customers and related

departments.

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Career Highlights Continued...

Restaurant owner 2010-2011

Caf Med, Alexandria, Egypt

. Managed the operations from buying from the suppliers to doing the cost

control.

. Implemented sales and marketing campaigns.

. Did the business development from getting sponsors to keeping good

relations with customers.

. Trained the employees on how to sell and customer service.

Business Development 2009-2010

Nile Capital, Cairo, Egypt

. Completed the design of contracts including: scope of work development,

assumption justification, operational plan development and pricing for

new business.

. Assisted in preparing for negotiations and closing of deals with

investors (partners, buyers or sellers)

. Supported more senior Investment team members in the development of

updated assessments for certain industry segments (e.g. Wireless,

satellite etc.), by taking responsibility for certain sections and / or

undertaking background research and information gathering.

. Undertook tasks assigned by more senior Investment team members to

support adequate and regular monitoring of managed investments.

. Participated in project activities, with specific task responsibilities,

addressing investments under management or potential transactions under

consideration or in the process of execution.

. Developed detailed plans and schedules for tasks assigned and monitor

progress till completion.

Equity Sales/Trader 2008-2009

HSBC, Cairo, Egypt

Recruited by the largest Bank in the country to lead the foreign equity

sales desk team to execute for all the largest financial institutes like

Goldman Sachs, Meryl lynch and Black Rock there orders in the Egyptian

Stock Market.

. Responsible for the timely buying and selling of securities.

. Provided HSBC London sales/traders with economic, business and stock

market news.

. Reviewed orders to ensure accuracy, proper record keeping conformance to

regulations.

. Evaluated market volatility and ensured clients received the best rate

available.

. Received client orders for global depository receipts routed through

local sales team and delivered to HSBC London trading desk for execution.

. Monitored order execution with head of trading and updated London desk

accordingly.

. Provide London desk with intraday end of day market summaries

Equity Sales/Trader 2007 - 2008

Beltone Financial, Cairo, Egypt

Handling high net worth, retail and institutions clients generating EGP

41.49 billion for the second quarter and on average of EGP 100,000,000

million on a daily basis. Backed up by strong fundamental story an advice

is provided.

. Responsible for the timely buying and selling of securities.

. Reviewed orders to ensure accuracy, proper record keeping conformance to

regulations.

. Evaluated market volatility and ensured clients receive the best rate

available.

. Attended meetings with institutional clients; produced reports from

traders meetings.

. Executed large blocks for institutional clients.

. Utilized equity valuation techniques including WACC, DCF, and DDM to

reach target price of shares.

Project Engineer 2005 - 2007

Centurion Energy, Cairo, Egypt

A Canadian Company Calgary based is mainly involved with oil and gas

exploration and production, with is aspect of its upstream and downstream.

The projects were completed in very strict timelines where it demanded high

commitment, persistence and good interpersonal skills.

. Provided quality control, inspection, planning and scheduling for the

project. Finding a good and efficient solution when facing a variety of

trouble shootings.

. Interacted and built interpersonal relations with diversified people

while maintaining good coordination especially in addressing conflicting

points of view.

. Learned how to request for quotations and for purchase of the material.

. Provided performance progress reports.

. Forecasted and controlled the cost while facing Trends and Change in

orders

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Career Highlights Continued...

Event Planner/Club Promoter 2003 - 2005

514 Productions, Montreal, Canada

. Organized events like fashion shows and getting sponsors.

. Did the marketing and sales through talking to random people on the

streets.

. Executed an effective plan to distribute flyers all over the city.

. Networked in events to expand my network of clients.

Telemarketing Representative 2000 - 2003

ABC Medical Cards, Montreal, Canada

. Sols Medical cards through cold calling.

. Exceeded my targets and being recognised as the best seller of the month.

. Worked on fast and effective pace to fulfill sales targets.

Computer & Technical Skills

C++( Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) ( MS

Vision ( Lindo( Fortrun( Cognos(

(Lotus Notes ( Took a 3 month course administered by ESADE Business School

it involved topics like portfolio management, investments, evaluation,

derivatives and options, plus Dale Carnegie( interpersonal skills, sales

pitch and representations skills) ( WHIMIS (Health and safety certified

course) ( Made to Manage

Languages

Fluent Oral & Written ENGLISH

Conversational proficiency FRENCH

STRENGTHS & INTERESTS

( Leadership and Team Building

( Key Account Development

( Coaching & Mentorship

( Technology & Tool Optimization

( Forecasting & Trend Analysis

( Project Management & Execution

( Critical Thinking & Problem Solving

( Customer Service Excellence

Contact this candidate