Customer Service Administrative Assistant

Victor Martinez, Jr.

*** ***** ******** ****** • Apt. 1B • New York • NY • 10026

646-***-**** • *****@*****.***

Objective: To obtain a position where I can maximize my skills and training experience.

Professional Experience

Mentor, Cicatelli Associates Inc., New York, NY 2007– Present

•Provide mentoring support for people living with HIV/AIDS who are newly diagnosed or returning for care, accessing and/or obtaining treatment and care services.

•Provide resources for individuals requiring services such as mental health, substance use, and social support.

•Provide individualized counseling and advice.

•Draft monthly status reports to Program Director on client relationships.

•Participate in various training programs.

Counselor, Exponents, Inc., New York, NY 2006-2008

•Provided informational workshops in the areas of: harm reduction, HIV/AIDS, HEP C and medical adherence.

•Facilitated one-on-one peer counseling sessions and support groups.

•Conducted intake registration for clients during orientation and documented progress in the AWARDS database.

•Provided administrative support and handled data entry assignments.

Education

Peer Recovery Education Program Graduated 2010

An eight-week Peer training on HIV/AIDS, substance abuse, relapse prevention and outreach prevention to communities at risk.

The Resource Training Center, Inc. Graduated 2010

Completed Certificate Program: Credentialed Alcohol & Substance Abuse Counselor Training

The City College of New York Graduated 2008

Completed Certificate Program: Administrative Assistant

ARRIVE Training Program Graduated 2006

Completed eight-week course on HIV/AIDS awareness/prevention, relapse prevention, outreach/presentation skills and stress management techniques.

Special Skills

Bilingual: Spanish/English; Microsoft Office; public speaking; excellent customer service skills.

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