Sales Customer Service

SKILLS

Business Skills

• Strong oral and written communication skills.

• Extensive public speaking & presentation experience to both large and small groups.

• Strong, practical problem-solving ability.

• Good organizational skills (utilizing the “GTD” system).

• Good team player, with recent leadership experience.

Computer Skills

• Expert user of MS Office applications.

• Strong working knowledge of desktop publishing software such as Photoshop, Quark, Dreamweaver and Captivate.

• Experience and comfort with web design, both CSS & HTML.

• Very proficient at learning new programs in a short period of time.

EXPERIENCE

MARCH 2008 – PRESENT | Marketing Services, Project Coordinator

LIVINGSTON INTERNATIONAL INC. | TORONTO, ON

• Designed, planned and managed several e-marketing campaigns – with the use of custom designed gated forms and lead generation – supplemented through direct mail and other print media.

• Extensive work on producing sales collateral materials and various client communication pieces.

• Experience with using multiple vendors and negotiating prices for print and other media related projects.

• Produced several service demonstration videos for website and event use.

• Responsible for planning and execution of industry related training seminars (both in-person and online).

• Managed various client events such as: annual golf tournaments, trade shows, training seminars, virtual tradeshows.

MAY 2005 – MARCH 2008 | Ontario Region Key Account Manager

LIVINGSTON FREIGHT, VEHICLE TRANSPORTATION | CONCORD, ON

• Responsible for new business development in an outside sales capacity.

• Grew my territory sales by 23% from 2007-2008 when overall company sales revenue was down.

• Assisted with marketing strategy and web advertising program analysis.

AUGUST 2004 – PRESENT | Marketing Strategy & Production Consultant

YFR PROMOTIONAL TEAM | INTERNATIONAL

• Responsible for event planning.

• Responsible for event marketing strategy and production (brochures, event materials, email campaigns, fundraising).

• Currently a part-time volunteer position.

AUGUST 2003 – MAY 2004 | Marketing Service Assistant

STATE FARM INSURANCE (JOHN T. LUZI AGENCY) | STONEY CREEK, ON

• Responsible for front-line client communication.

• Responsible for multi-line selling.

• Highly involved in creating & implementing sales initiatives in the office to assist in reaching targets.

MAY 2002 – MAY 2003 | Retail Sales Associate

GOLFTOWN | WOODBRIDGE, ON

• Retail sales of golf equipment and merchandise.

• Inventory management.

• Responsible for merchandising and in-store displays.

MAY 2001 – DECEMBER 2001 | Advanced Sales Representative

VECTOR MARKETING | NORTH YORK, ON

• Developing new business base on customer appointments and referrals.

• Responsible for customer service.

EDUCATION

APRIL 2003 | Marketing Diploma

SENECA COLLEGE | TORONTO, ON

• Graduated with honours with a 3.6 GPA

• Finished in the top ten of my graduating class

OCTOBER 2010 | Web Marketing Certificate

MARKETING SHERPA | TORONTO, ON

• Received certificate from web marketing training.

ADDITIONAL INFORMATION

• Since 1995 I have volunteered one week each summer as a camp counselor, and recently the camp leader for teenagers.

• Involved with several organizational and promotional committees, as well as website development, within my church community.

• Captain of high school volleyball (OFSAA) and basketball teams.

• Valedictorian finalist in my graduating year in High School.

• Interests include: family, faith, sports and travel.

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