Manager Sales

MICHAEL E. FLOYD

***** ********* ****

INDIANAPOLIS, IN 46234

317-***-**** (C)

***********@*****.***

OBJECTIVE

To secure a General Manager, or District Management position that will utilize my skills and talents developed during my current civilian service and 21 years of naval experience.

WORK HISTORY

June 2010 to January 2011, District Manager, Indiana Territory, Gold Buyers America

Responsibilities include but are not limited to, General Store Operations, Maintain Cash Flow, Licensing, Legal Compliance, Police Relations, Staff Management, Staff Scheduling and Attendance Monitoring, Staff Meetings and Communications, Targets, Customer Service, Security, Safety, Required behaviors for all positions.

December 1999 to February 2010 General Manager, Pets Supplies Plus

Responsible for short and long term operations, the daily management of fiscal and personnel. Areas of responsibility include interviewing, hiring, training of all Managers and hourly staff. Duties also include but not limited to merchandising and marketing of store, customer relations and customer development. Complete P&L responsibilities including establishing yearly goals in areas of inventory, sales, payroll hours, sales per payroll hour and customer average sale.

July 1997 to December 1999, Sales Floor Manager/Receiving Manager, Speck’s Pet Supply

Responsible for daily operations of four departments including fiscal and personnel management. Responsible for the purchasing, receiving and distribution of products into and out of the store. Responsible for customer relations including business development. Responsible for training, counseling and performance for stock and sales personnel. Attend new product shows. Responsible for development and merchandising of new products.

March 1997 to June 1997, Sales Manager, Emro Marketing Corporation

Responsible for daily operations of convenience store, including fiscal and personnel management and supervision of all staff. Responsible for hiring, training, counseling and performance review for all employees. Responsible for all customer relations including business development. Complete Profit and Loss responsibility including accounts payable.

September 1994 to January 1997, J Care General Manager, Fuel/C-Store Manager, Flying “J”

Responsible for hiring, training, counseling and performance reviews for all employees. Responsible for all customer relations including business development. Complete Profit and Loss responsibility including Accounts Payable. Manage $250,000 monthly inventory. Supervise 7 managers, 40 employees. Responsible for all aspects of fuel and store operations.

August 1993 to August 1994, Sales & Management Trainer, Loan Officer, Inland Mortgage Corporation

Sales trainer for mortgage loan officers. Management trainer for middle management and supervisors. Loan officer duties including pre-approving loans, conducting interviews, performing consumer credit counseling.

December 1972 to June 1993, United States Naval Service

Military duty included elevating to rank of chief Boatswain Mate; Drug and Alcohol Counselor, Command Career Counselor, Substance Abuse Coordinator and Navy Recruiter-In-Charge, Naval Officer Recruiter.

EDUCATION

1969 to 1972, High School Diploma, Greencastle High School, Greencastle, Indiana

TRAINING

Lantz Quest Performance Strategies Maxwell Seminar, Motivational Management

Tom Hopkins Sales Seminar Enlisted Navy Recruiting Orientation

Navy Chief Petty Officer Leadership Navy Drug Alcohol Counselor

Recruiter-In-Charge Course Fitness Nutrition Course

Flying-J Management Training Course Command Career Counseling

MICHAEL E. FLOYD

6818 LEGACY PARK DRIVE, #208

BROWNSBURG, INDIANA 46112

317-***-**** (H) 317-***-**** (C)

***********@*****.***

SKILLS

Management Resources and Resource Planning:

Assist in developing marketing operations plan

Develop motivational programs for personnel

Establish, maintain and inspect Total Quality Management process

Supervise daily operations and long term operations

Responsible for Profit and Loss

Responsible for all aspects of business development

Training:

Develop and implement training plans

Conduct management training

Conduct supervisor training

Conduct indoctrination briefings of newly assigned personnel

Conduct merchandising briefings

Train personnel in sales techniques

Counseling:

Provided career counseling and career development

Provided stress management counseling

Provided performance counseling

AWARDS AND ACHIEVEMENTS

Secret Security Clearance/NAC/851003

Meritorious Unit Commendation meritorious service in support of Desert Shield and Desert Storm

Navy Achievement Medal Professional achievement in superior performance of duties

Good Conduct Medal Continuous conduct upholding the highest traditions and values of the USN

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