Project Manager Customer Service

Yasmin Thabet, MBA ** Ibn El-Waleed Sq.

Egyptian, 25/09/1977 - Single Dokki, Giza, 12311

+201*-******** ******.******@*****.***

PROFESSIONNAL EXPERIENCE

Orange Business Services – Global HR Business Partner Since June 2010 – to date

Global HR Business Partner Project Manager (6000 Employee)

• Managing the processes of Recruitment, out-of-cycle increases and redundancies

- Managing the implementation, communication and support of company-wide & functional programs

- Monitoring salary increases within predetermined budget

• Compensation:

- Monitoring budget expenditure and distribution among employees, departments & performers

- Assisting in the management of headcount planning during budget cycle and reporting working with Finance

- HR point of contact with the concerned functions globally regarding the bonus budget distribution

- Managing all the issues related to the Bonus in compliance with the company policy.

- Advising senior managers with bonus recommendations based on employees’ performance.

• Customer liaison and relationships

- Receiving and responding to questions and inquiries from the business on a timely basis.

- Analyzing and collecting relevant HR data in reports to enable effective decision-making by other HR functions and the business

- Developing and implementing communications to the business in relation to relevant topics

• Support the Global HRBP Customer Service & Operations on other HR projects, (training planning, skills anticipation, promoting internal hiring, liaising between local HR & Global projects etc).

Reliance Heavy Industries – HR & Administration - June 2008 – June 2010

HR Supervisor (700 people)

• Advice management and employees on all HR related issues.

• Overseeing the staffing activities including

- Frame a Staffing Plan and maintaining a detailed Record.

- Jobs posting and advertising even

- Screening and interviewing prospect staff/candidates

- Hire and issue employment offers.

• Organizational Development

- Prepare the HR policies and procedures for publication and implementation.

- Overseeing the Performance Appraisal and training processes.

- Administrate the Job Analysis process for 80+ different titles including JA form design, analysis, as well as formulating all Job Descriptions.

• Rewards Management:

- Benchmarking RHI’s Salaries and designing a Grading System against JobMaster’s Salary Survey.

- Prepare merit increase recommendations based on performance appraisal, compa-ratio and company’s strategy

- Prepare a detailed comparison of the medical and life Insurance companies, choose the offer most fits the company’s strategy & employees’ benefits and administrating the service provider.

• Personnel:

- Assure personnel filing compliance with labor law regulations and that all hired employees are socially insured.

- Where unsatisfactory performance provisions have been implemented and result in termination of employment if needed.

Juhayna Food Industries – HR Department - Aug 2006 – June 2008

HR Specialist (3000 people)

• Implemented human resources policies, programs, and procedures

• Conducted a thorough Job Analysis process all over the Group and generated Job specifications and descriptions

• Recruitment:

- Administrated the internal candidates interviewing process & Job postings

- Administrated pre-employment tests and reference checks

- Screened and maintained applicant’s database.

- Interviewing, and organized the engagement process for selected candidates

- Organized all employment fairs (ex. AUC, American Chamber, etc.)

- Exit interviewing to ascertain the reasons for their departure

- Hiring and issued employment offers

• Conducted a series of TNA meetings with all departments and aggregated the needs; formulating annual training plan that was approved by department heads.

• Followed up and administrated performance appraisal system, training process, salary structure.

• Coordinated all Industrial Modernization Center (IMC) projects

• Overseen the development of HR’s ISO documentation system

EDUCATION

2012 : Masters Business Administration (MBA) – German University in Cairo

2006-2007 : Graduate Diploma, Human Resources Management – American University in Cairo

1996-2001 : B.Sc. Chemistry, Clinical Analysis specialization – American University in Cairo

LANGUAGES, OTHER QUALIFICATIONS AND INTERESTS

2010: Certified SHL Occupational Tests

2010: attended SHRM 26th Annual Conference at San Diego

2009: SHRM member

2009: Certification in Compensation Management, EHRMA

2009: Competency Based HRM, Logic Consulting

Arabic: Native; English: Fluent

Interests: reading, sports, and music

ACTIVITIES

• "Zedny" portal, external accounts and fundraising team member, 2006 – 2011

• "Daralansar" website Coordinator, 2004 - 2005

- Responsible for assigning different tasks to concerned individuals within each team

- Coordinates workflow between all departments and teams within each department

- Runs interdepartmental meetings, documenting minutes of meetings and follow up

• English language teacher, (CACE) AUC, 2004

• Member, Freshmen Orientation Program, AUC, 1997 – 2001, Campus orientation programs for new students, and various paths of majors and undergraduates courses.

• Member, HELP Charity Club, AUC, 1995 - 2001

Visited Countries USA, Turkey, UK, Jordan

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