Customer Service Data Entry
Resume:
MAKETTA L WRIGHT
**** ***** **.**** ** • High Point, NC 27265
EMPLOYMENT
EXPEDITED DELIVERY SERVICE/MAIL ROOM OPERATOR 2009-CURRENT
Harland-Clarke Holdings Corp. High Point, NC
Scan multiple boxed check orders for UPS and DHL delivery with a scanner. Perform daily audits on single processed orders for accuracy of bar codes. Process Priority, Express and International check orders daily and load check boxes on a conveyor for sorting in five digit mailbags. Manifest UPS at the end of daily pickup.
DRIVER/WAREHOUSE 2006-2008
PBM Graphics Inc. Greensboro, NC
Shipped and received freight safely in a tractor-trailer, straight truck or van. Performed vehicle inspections using a checklist and reported any damage to the vehicles. Logged and scheduled 3,000 mile maintenance for vehicles. Banned and shrink wrapped freight for delivery or pickup. Processed UPS & FedEx packages for pickup then completed shipping tickets and filed invoices. Also, fueled trucks using a company card and recorded receipts in a log book.
TEAM EXPEDITER 2005-2006
FedEx Custom Critical Akron, OH
Expedited critical freight within the United States and Canada in a safely manner. Performed vehicle inspections, signed for received or delivered freight and mailed bill of lading to the main office. Also, operated a Data QUALCOMM system to receive run information from a dispatcher.
DATA ENTRY/ADMIN 2004-2005
TRC Staffing Agency-City of High Point High Point, NC
Answered a multiple phone line and directed calls as requested. Filed blueprints and entered weekly payroll, while working in the engineering department. Printed and mailed alarm billing correspondence letters to residence with alarms in High Point. Data was entered on an Excel spreadsheet for customers requesting alarms and wanting to make payments.
CUSTOMER SERVICE 2003-2004
Berco of America Jamestown, NC
Answered a multiple phone line and directed calls as requested. Filed blueprints and entered weekly payroll, while working in the engineering department. Printed and mailed alarm billing correspondence letters to residence with alarms in High Point. Data was entered on an Excel spreadsheet for customers requesting alarms and wanting to make payments.
MAKETTA L WRIGHT
2612 Guyer St.Unit 2D • High Point, NC 27265
CUSTOMER SERVICE 1997-2002
American Express Greensboro, NC
• Card Activation/CAS –Verified personal information before activating approved charge/ credit cards
• Express Cash-Approved or declined point-of-sale transactions for merchants that were prompt to call
• Card Replacement-Updated cardholders personal information and replaced lost or stolen cards
• New Accounts-Analyzed applications for missing applicant personal or banking information and contacted the applicant or institute for missing information or verification on the application
EDUCATION
CLASS A CDL 2005
Future Truckers of America Asheboro, NC
ASSOCIATES IN APPLIED SCIENCE 1998-2001
Guilford Technical Community College Jamestown, NC
Completed spring courses on the “Honor’s List” and received a Certificate of Recognition for completing a Professional Development Program.
I received on-the-job training while attending Guilford Technical Community College in their Capstone Course. Companies I shadowed employees at included Southeast Library Bindery, VF Playwear, Cone Mills, Evergreens Senior Healthcare and American Express.
COMPLETION OF APPRENTICESHIP & DIPLOMA 1998-1996
T. Wingate Andrews High Point, NC
I received an award for completing the Banking & Finance Apprenticeship at Andrews from the Department of Labor and graduated as a College Tech Prep student.
PUBLIC NOTARY-EXPIRES SEPTEMBER 14, 2014
SKILLS
Accurate at mapping and following directions
Forklift Certified on a Crown, stand-up and electric hand pallet
Microsoft Word, Excel, Access, Office, Outlook, PowerPoint & Publisher
Lotus Notes
Internet
10-key and keyboard by touch
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