Customer Service Real Estate
Resume:
Bernita Bryant
Henderson, NC ***36
********@*****.***
Detailed-oriented, dedicated and dependable financial loan document specialist with over 10
years of mortgage operational expertise. Self-motivated in independent problem solving skills,
to achieve any and all projects/objectives presented with an open-mind and unique perspective.
Firm, reliable, diligent and confident with cross-trained knowledge in closing mortgage loans.
WR Starkey Mortgage (Nov 2009-March 2011)
Office Manager/Closing Specialist
Primary duties were to order supplies for the office, greet clients and set-up files in preparation for
the processor. As a closing specialist my responsibilities included preparing real estate closing
packages.
● Ordered homeowner insurance quotes and requested title commitments
● Ordered appraisals for all loans----VA, FHA, USDA & Conventional
● Scheduled the closing and updated clients, agents and loan officers of any change in
schedules
● Processed appraisal checks and shipped them to our corporate office
● Sent out the monthly thank you letters for the loan officers on each and every purchase
loan transaction
● Updated loan officers every Tuesday on the pending closing/issues/concerns with loans
that were in the loan officers pipelines
● Completed verifications of employment orders as well as ordered payoff statements
Wells Fargo, Durham NC 5 Years(8/2/04-8/21/09)
Loan Document Specialist IV
Primary duties were to complete mortgage loan documents for real estate loan transactions. Loan
documents were processed for primary/secondary/investment properties all over the United State
of America. I was required to know the rules and regulations set by each state per the location of
the residence.
● USDA/FHA/VA/Enhanced loan mortgage specialist
● Processed an average of 60 to 70 loans per month
● Averaged a total of 959 loans for the year of 2006 with a daily average of 3.54/day
● Averaged a total of 961 loans for the year of 2007 with a daily average of 3.61/day
● Leis ion between mortgage broker, closing agent/attorney and insurance agents on all
loan transactions
● Wired funds from WFB to closing agent/title company/closing attorney
● Shipped operations packages to our corporate office within the required 72 hour turn-time
● Coordinated the shipment of the closed loan package with the closing agent to ensure all
loan documentation was delivered in the required 72 hour requirement
● Trained newly hired closers with the process and procedures set by WFB
● Received the 2005 Exceptional Customer Service Award
First Citizens Bank (Dec 2002 Aug 2004)
Real Estate Compliance Specialist
● Analyze and evaluated loans to create legal and compliant loan documents for our
consumers
● Processed small business, commercial & agri-business real estate and non-real estate
loans/lines of credit
● Ensured that bank and fair lending laws were being followed during the loan process
● Communicated with sales associates/underwriters regarding the requirements for the
loan
● Executed changes to completed documents that were required by the sales team/
underwriting team prior to releasing the closing documents
● Processed request loans for cars, trucks, boats, boat slips, lines of credit, mortgage
loans, etc.
● Answered sales associate questions and provided support and guidance through the
department’s loan assistance telephone line
Washington Mutual Home Loan (Jan 2002 Dec 2002)
Junior Processor/Receptionist
● Answered multi-line phone system & scheduled the date of closing with the closing agent/
attorney
● Assisted with making appointments for prospective buyers
● Handled the process of getting loan application packages together for shipment
● Took loan applications by phone/made return calls to title companies
● Arranged for homeowners insurance for buyers and current Washington Mutual
customers
● Processing the verbal verification of employment, rental/mortgage payment history
Platinum Capital Group(Wise Choice Mortgage) (Jul 2001-Jan 2002)
Closing Coordinator
● Assisted both the loan officers and loan processors by handling verifications for rent/
mortgage/employment histories
● Returned call request to title companies, attorneys, prospective buyers etc
● Mailed out RESPA documents and explained to borrowers the purpose for signing the
documentation
ACS Lending Services (Aug 1999- July 2001)
Customer Inquiry Specialist
● Handled and resolved customer concerns/complaints through diplomacy & effective
communication
● Trained new personnel ensuring that they were fully aware of all of the policies and
procedures
● Provided excellent service both verbal & written
● Researched and provided information to mortgagors, attorneys, administrators, insurance
agents and other third party vendors regarding the payoffs, loan histories & escrow
inquires
● Responded to incoming mail from borrowers about their accounts
First Union Mortgage (April 1998 Aug 1999)
Cash Processing Analyst
●
Processed mortgage payments and payoffs received by courier mail daily
●
Refined procedures for handling incoming Western Union Wire Transfers
●
Trained incoming payment analysis on application procedures/functions as an interoffice contact
on loans in Foreclosure status
●
Organized procedures for task specific reports that recorded payments that rejected due to
unknown causes
●
Corresponded with mortgagors regarding research request on the maintenance of their escrow
accounts
●
Sorted and separated records for existing accounts
Key Qualifications
: Extensive experience in both customer service and mortgage
background. Experience with various computer programs and system networks as
follows: Microsoft Word/Excel, Common Functionality, LSAMS, Alltel-CPI Calyx,
Optis, LDRM(Loan Document Request Manager), LPL(Laser Pro Lending), LPS(Loan
Processing System), typing skills of 50-60 words per minute and 10 key calculator.
References
: Available upon request.
Contact this candidate