Siebel,Oracle, Salesforce

AJAY ANIKAR H R

Mob: +91-990**-***** **********@*******.***

****.******@*****.***

Career Objective:

To carve a niche of my own through hard work and dedication with constantly improving my technical and management skills and position in the company.

Brief on Experience:

Total IT experience of 6years 03months:

- Currently associated with Akamai Technologies Pvt Ltd, Bangalore as Senior System Engineer from Sept, 2009 onwards [1year 7months].

- Previously was associated with Tech Mahindra Ltd (Previously known as Mahindra British Telecomm) as Senior Technical Associate for 4 years 7months.

Skills outlook:

Excellent knowledge in Siebel Server Administration, EIM, Workflows & has experience of working in Siebel 6.0 (2000) / 7.7 / 7.8 / 8.0.

User Administration, Siebel Server Installation/Upgrades & release/deployment coordination.

Sales Force CRM Administration, Cast Iron development/deployment.

Has been working on different Oracle versions including Oracle 9i / 10g & developing procedures/functions/packages/triggers.

Other skills include working on Clarify tool for Problem / Incident / Change management along with UNIX (scripting) / Solaris, scripting in Microsoft Power shell.

Professional Certification:

Successfully completed Core Consultant Course – Siebel 8.0 Ed 1 from Oracle during May – June, 2008.

Work Experience:

Akamai Technologies Private Limited

1. Enterprise System Engineering – Operations from Sept 2009 till now (19 months)

Title: ESE – Ops

Environment: Siebel 7.8, Oracle 10,

Role: System Engineer. Senior & Support Analyst

Brief on project: Building of the Ops team for performing application/infrastructure support for projects involving Siebel 7.8 [my.akamai], Sales Force [crm.akamai.com], Siebel Analytics [abi.akamai.com] & Cast Iron

Taking over the operations of many other applications under one umbrella.

I was involved in: 1. Transition of responsibilities for maintaining/monitoring my.akamai.com application from onsite to offshore – involve user auditing, user administration, server monitoring, siebel upgrades, and code push as part of SDLC circle.

2. Improving SDLC process, introducing new siebel environments, automating the code push using MS power shell scripting.

3. Sales Force – replaced CRM OnDemand with SF improving the functionality for Sales/Marketing divisions. Data migration, developing Cast Iron Orchestration performing daily sync from different source systems.

4. Release & Deployment Co ordination, Monitoring environments & server infrastructure for all the above applications.

5. Cast Iron – Deploying/Monitoring of Orchestrations, analysis and improving the performance of jobs. Upgrading the OS.

6. Has written scripts to automate the repository/srf push from various environments.

Tech Mahindra Limited

1. OR WLR3 Siebel between September 2006 to till date (31 Months)

Title: OR WLR3 Siebel – Open Reach Wholesale Line Rental

Client: British Telecomm (Open Reach), United Kingdom

Environment: Siebel 7.7 (Unix based Siebel enterprise), Oracle 9.2, Unix

Team Size & Location: 22 & Mumbai - Bangalore (India), Milton Keynes (UK).

Role: Team Lead, Onsite Coordinator & Senior Support Analyst

Brief on Project: 1. Open Reach WLR is a CRM interface application to Open Reach Organization (an LOB of BT) using Siebel 7.7 as CRM tool and Oracle 9.2.

2. Open Reach WLR Siebel is developed for handling the transactions (Data in XML format) pertaining to Orders & Faults for WLR PSTN Products which integrates with other interfaces.

I was involved in: 1. I was the backbone in building a team of 10 for WLR T2R support from Bangalore. Involved in transition of the project from the existing BT ASG team, bringing the project offshore.

2. Coordinating delivery/deployment/releases from SLS perspective, e2e testing & pipeline testing. Improved constant interactions with releases/deployment managers across all the interface components.

3. Resolving the issues reported from helpdesk/external teams via Clarify bridge management tool. Liaising with all interface components including CP establishment teams/Design teams/Service managers/Product establishment team for strong customer support base.

Other involvements include: i. OR WLR CVF Environment: Open Reach WLR Customer Validation Environment – roles similar to above.

ii. OR WLR DR: Open Reach WLR Disaster Recovery Environment

1. Setting up of an environment providing backup to production environment in-case of a disaster on a different data centre. A group of 5 was groomed into a team.

2. Installation of Siebel Server including gateway server/web server, configuring enterprise.

iii. OR WLR Siebel Data Migrations:

1. Migration of CP Assets from one base to WLR DB using EIM jobs. A group of 3 was groomed for this project.

2. Involvement in service management discussions in which processes/options were suggested to improve the migration e2e timings and also on elimination of dependency on non EMP components.

2. eCo BB/LLU between June 2005 to August 2006 (14 Months)

Title: eCo BB/LLU – Electronic Customer Ordering – Broadband & Local Loop Unbundling

Client: British Telecomm, United Kingdom

Environment: Siebel 2000 (Windows based Siebel enterprise), Oracle 8.1, Unix

Team Size & Location: 18 & Mumbai (India), Milton Keynes (UK).

Role: Programmer & Support Analyst

Brief on project: eCo BB/LLU is an BT Application developed by TechM using Siebel 2000 as CRM tool and Oracle 8.1 as database. This BT’s Order/Fault management application focused on provision of broadband orders and LLU orders along with fault management of existing BB/LLU assets.

I was involved in: 1. Monitoring Production Servers, analysis/debugging of environmental and application related issues and resolving upon priority without impacting the services.

2. Resolving the issues reported from customers/external teams via Clarify bridge management tool – providing indepth analysis/intime response & resolution as per agreed SLA’s. Regular interaction with the reporter on understanding the provided resolution.

3. Liaising with third line support/development team/ service managers/helpdesk – first line support/performance teams to ensure all system/application bugs are attended on priority. Building up a strong customer support and communication structure.

4. Involvement in deployment of code onto production along with dry runs on IVVT/CIT environment, constant interaction with deployment managers to ensure smooth delivery and on minimum outage duration.

3. As part of Tech Mahindra’s initial induction program I have underwent soft skills as well technical training which included C/C++, Visual Basic, PLSQL, Unix, VVNT for about 5months between February, 2005 and June, 2005.

Education:

1997 to 1998 Secured an aggregate of 77.76% in SSLC from Abhinava Bharathi Vidya Kendra, Mandya (Karnataka).

1998 to 2000 Pre University (PU) Degree from Sri Bhagwan Mahaveer Jain College, Bangalore with an aggregate of 75.83%.

2000 to 2004 Bachelor of Engineering in Telecommunication from BMS College of Engineering, Bangalore. Aggregate of 73.45%.

Personal Details:

Father’s Name: H. B. Rajendra Swamy (Late)

DOB: 20th April 1983

Nationality: Indian

Pass Port: F0277605

Communication Address: D.No. 1229, 11th Cross, 9th Main,

Ashok Nagar, BSK 1st Stage Bangalore – 560 050,

Karnataka, India.

Ph: +91-80-224*-****

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