Sr. Functional Analyst

Linda Najok

*** **** ******** ** ~ North Haledon, New Jersey 07508

973-***-**** (mobile) *****.*****@*****.*** e-mail

QUALIFICATIONS

Reliable individual with a M.S. in Industrial/Organizational Psychology and Six Sigma Green Belt. Experienced with HR Service Center delivering outsourced services to client. Interacts effectively with management and staff at all levels. A self-starter with enthusiasm for special projects. Organized, dependable and adaptable. Technical skills include: PeopleSoft, Authoria, Microsoft Word, Excel, Access, PowerPoint, Outlook, SPSS, and Lotus Notes. Will consider travel and/or relocation.

AFFILIATED COMPUTER SERVICES, A XEROX COMPANY, LITTLE FALLS, NJ 2004-CURRENT

Fortune 500 provider of business process outsourcing (BPO) and information technology outsourcing (ITO).

SR. FUNCTIONAL ANALYST (12/2006-CURRENT)

• Member of HR Operations team delivering contracted Human Resources services to 50,000+ American Express employees both domestic and international.

• Received recognition for outstanding work performance and dedication for role on the Online Compensation project as Process Administrator of Authoria system which enables 3,500 Amex managers to enter and approve merit increases and bonuses for approximately 20,000 employees for the last 3 years.

• Research and resolve client escalated issues related to technology, HRIS data, and processing.

• Identify process gaps and improvements through analysis of escalated issues

• Streamline and maintain all process documentation for universal use.

• Provide levels of effort and execute ad hoc projects along with senior management, technical analysts, and client liaison to meet client demands and ensure optimal productivity within the team.

HR SPECIALIST/TEAM LEAD (8/2005-12/2006)

• Promoted upon acquisition of Mellon HR&IS by ACS, Inc. to supervise the daily operations for Case Management team of 17 employees.

• Successfully administered and received recognition for offshore training and migration of employee life cycle transaction processes including new hires, transfers, terminations, and salary changes, to a team of 18 in Montego Bay, Jamaica.

• Consistently met daily HR transaction processing service level agreements (98% within 3 days, 99% within 5 days and 100% within 10 days) for 16 months via coaching and monitoring production of both off-shore and on-shore American Express Case Management Teams.

• Communicated with client on a regular basis to discuss concerns, service issues, and process improvements.

• Collaborated with team manager and senior level management on devising methods to maintain and improve team morale.

• Periodically reviewed case management processes to ensure consistency and efficiency, and documented new processes as well.

AFFILIATED COMPUTER SERVICES (CONTINUED)

HR OPERATIONS ANALYST, MELLON HR&IS (3/2004-8/2005)

• Processed all employee life cycle transactions: new hires, transfers, termination, and salary changes within PeopleSoft.

• Communicated with the client regularly to resolve escalated issues and provide problem resolutions.

• Supervised escalated issues from the call center and ensure all matters are resolved while working with Senior Level Management.

• Achieved weekly service level agreements (98% within 3 days, 99% within 5 days and 100% within 10 days) consistently by prioritizing daily tasks.

• Ensured data integrity in HRIS system by completing periodic audits.

• Completed weekly payroll reports to meet client and internal needs.

DIDA PIERRES

E-Commerce site selling hand-made jewelry.

OWNER, CO-PRESIDENT (1/2006 – 1/2011)

• Started own business selling hand-made jewelry through self-managed e-commerce website.

• Created advertisement campaigns and promotional materials.

• Allocate expenses, monitor cash flow, prepare financial statements and tax forms, as well as manage bank accounts.

• Handle all shipping and customer requests.

• Design and maintain website.

HART STAFFING-GENTEK, CORP., PARSIPPANY, NEW JERSEY

Manufacturer of industrial components and performance chemicals with 55 locations in the U.S, Mexico, and Canada. 8/2003-1/2004

Benefits Coordinator

• Completed annual open enrollment processing for employees and updated and made changes throughout the year.

• Collaborated closely with benefits manager on a daily basis.

• Analyzed proposals from PPO vendors and presented findings for management decisions.

• Successfully answered employee questions regarding benefits coverage.

• Completed all correspondence and paperwork for employees on leave and maintained files.

• Coordinated new hire paperwork for both salaried and hourly employees.

EDUCATION

Baruch College, CUNY, New York, NY 2004

M.S. INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY

Seton Hall University, South Orange, NJ 2002

B.A. PSYCHOLOGY

Member of Psi Chi (psychology honor society)

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