Customer Service Technician

Mark Cross

**** *. ***** (Unit *), Chicago Illinois 60609

(Home) 773-***-**** (Cellular) 773-***-**** (Email) ****.*******@*****.***

Summary

Experienced, educated, and skillful automotive college graduate. Committed to helping businesses serve their clients with quality customer interactions. Highly motivated team player with a drive to excel in all tasks related to an ever changing industry. Able to learn and put into practice new methods and procedures with the highest level of efficiency, while maintaining a professional mindset. Able to operate multiple systems at once with equal facility. Great at problem solving using critical and nontraditional thinking.

Education and Training

5/12/2012 Kennedy King College, Chicago, Illinois, United States

Automotive Technology

Associates of Applied Science (A.A.S.)

• GPA: 3.8

• Member, Phi Theta Kappa Society

• Presidential Scholar

• Dean's List, 4 semesters

• President, Automotive Club

• Volunteer, South East Alcohol and Drug Abuse Center (SEADAC)

• Volunteer, House of Good News Baptist Church

Summary of Skills

•Excellent critical thinking skills that help detect and analyze a problem and find solutions.

•Skill in oral and written communication.

•Ability to multitask while maintaining excellent time management skills.

•Solid leadership ability.

•Ability to work under pressure, prioritize and make adjustments on short notice.

•Solid Computer aptitude (knowledge in Microsoft Word, Excel, and PowerPoint).

•Strong customer service skills, can manage moderate customer issues and the relationship with the customer.

Work Experience

03/2008 - 09/2012

Ricky's Auto Repair Chicago, Illinois

Automotive Technician/ Service Advisor

•Performed minor-to-major fixes to automotive equipments..

•Performed follow up progress of each repair order during the day, contacted customers by telephone regarding changes in the estimate or time promised.

•Provided leadership and support to the technician team, ensuring all service objectives were met in a timely manner.

•Maintained a safe and organized bay.

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